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Windows Live mail is stuck in 'working offline' and will not allow me to send or receive emails.
No matter how many times I try to change it to working online, although I AM online and everything else works fine, I cannot receive or send emails. The Globe at the bottom of the screen changes to online whne I click on it, but the option 'work offline' under 'File' in top left will not switch to online. I am going mad as I cannot retrieve my emails or send any.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Have a look at IE Tools | Work offline --- is it ticked? untick it, and WLM will be able to go online again.
For some idiot reason MS link IE and WLM Work on/offline settings.
This happened to me after upgrading to IE10 ... hours of frustration later (and I did not select to work offline in IE BTW!).
Hi everyone,
I know that you guys are having issues on:
Unable to send or receive emails, Windows Live Mail is stuck in ‘working offline’
We recommend that you follow the steps below as one of these steps may resolve your issue.
Make Internet Explorer your default browser:
Internet Explorer 10 for Windows 7
How do I add an account to Windows Live Mail?
a) Open Internet Explorer browser.
b) From the menu bar, click File. (If menu is not shown, press “Alt” + F button on your keyboard)
c) Uncheck “Work offline” by clicking on it.
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d) From Windows Live Mail, click Send/Receive button. If you are being asked to go online, click Yes.
If you encounter the same issue even after following the steps in this thread, we recommend to create a new post under Windows Live Mail forum.
NOTE: I have locked this thread now since it's too long to manage. You may also find some workaround provided by the community on this thread.
Thank you.
I'm embarrssed to admit that I didn't think of this. Everything was fine until I accidently clicked the "Work Offline" globe and then I couldn't get it to change. I don't use IE -- hate it -- especially with the BHO issues that are unique to IE. We have a company policy forbidding the use of IE except when absolutely necessary so it is even removed from our "programs menu" by management. We use Firefox, Chrome, Safari -- anything but I.E. There's no reason to link those two settings and the smart thing, since these are linked, is to have either change the setting. Outrageous.
Where is that tick box? I can see the tools icon but no tick boxes anywhere.
This is in IE 10.
Help would be much appreciated.
As someone else says it's actually under the File menu in IE10 but you might have to right click to bring up the Menu Toolbar if, as in my case, all IE toolbars were hidden (don't use IE on this machine)) to get at File option.
Apart from that the IE-switch-fix works fine to resolve the WLM stuck-in-working-offline issue
Same with me. It was unclicked, and I had to click and unclick several times.
