Windows Live mail is stuck in 'working offline'

Anonymous
2013-04-02T10:57:39+00:00

Windows Live mail is stuck in 'working offline' and will not allow me to send or receive emails. 

No matter how many times I try to change it to working online, although I AM online and everything else works fine, I cannot receive or send emails.  The Globe at the bottom of the screen changes to online whne I click on it, but the option 'work offline' under 'File' in top left will not switch to online.  I am going mad as I cannot retrieve my emails or send any.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-04T00:09:08+00:00

Have a look at IE Tools | Work offline --- is it ticked? untick it, and WLM will be able to go online again.

For some idiot reason MS link IE and WLM Work on/offline settings.

This happened to me after upgrading to IE10 ... hours of frustration later (and I did not select to work offline in IE BTW!).

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Anonymous
2013-07-16T02:51:45+00:00

Hi everyone,

I know that you guys are having issues on:

Unable to send or receive emails, Windows Live Mail is stuck in ‘working offline’

We recommend that you follow the steps below as one of these steps may resolve your issue.

  1. Make sure that the default browser is IE. (Please see the link below)

Make Internet Explorer your default browser:

Internet Explorer 10

Internet Explorer 10 for Windows 7

Internet Explorer 9

Internet Explorer 8

  1. You may try to reconfigure the account in Windows Live Mail:

How do I add an account to Windows Live Mail?

  1. Check your computer’s Internet Connection. Verify if Internet Explorer is offline.

a)    Open Internet Explorer browser.

b)    From the menu bar, click File. (If menu is not shown, press “Alt” + F button on your keyboard)

c)     Uncheck “Work offline” by clicking on it.

d)    From Windows Live Mail, click Send/Receive button. If you are being asked to go online, click Yes.

If you encounter the same issue even after following the steps in this thread, we recommend to create a new post under Windows Live Mail forum.

NOTE: I have locked this thread now since it's too long to manage. You may also find some workaround provided by the community on this thread.

Thank you.

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  1. Anonymous
    2013-06-05T16:40:04+00:00

    I am always accidentally hitting go offline when I am in windows 7 windows mail.    Clicking go online a the top of Windows mail  does not work.   I have to exit out of IE, go back in and press ALT-E and then I see file on the menu bar at the top.  Press file and then press go online.  

    Thank you

    DPForumDog

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  2. Anonymous
    2013-06-02T21:06:42+00:00

    Thanks for your help. In my IE 10 OFFLINE was not checked. So I checked it and unchecked it again, but the problem still remains. 

    The ALT-F procedure made the "offline, check box" visible.

    My email accounts work fine, when operating in remote-mode (via the suppliers homepage- my account). But the problem seems still to remain. But I will get back to my operator tomorrow in case they have additional inputs. I am in Denmark, and customer at TDC.

    Thanks for the help and assistance.   :)

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  3. Anonymous
    2013-05-31T06:01:29+00:00

    Have a look at IE Tools | Work offline --- is it ticked? untick it, and WLM will be able to go online again.

    For some idiot reason MS link IE and WLM Work on/offline settings.

    This happened to me after upgrading to IE10 ... hours of frustration later (and I did not select to work offline in IE BTW!).

    Thnks for the help. I was in front of my customer and your suggestions helped resolve my issues

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