Windows Live mail is stuck in 'working offline'

Anonymous
2013-04-02T10:57:39+00:00

Windows Live mail is stuck in 'working offline' and will not allow me to send or receive emails. 

No matter how many times I try to change it to working online, although I AM online and everything else works fine, I cannot receive or send emails.  The Globe at the bottom of the screen changes to online whne I click on it, but the option 'work offline' under 'File' in top left will not switch to online.  I am going mad as I cannot retrieve my emails or send any.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-04T00:09:08+00:00

Have a look at IE Tools | Work offline --- is it ticked? untick it, and WLM will be able to go online again.

For some idiot reason MS link IE and WLM Work on/offline settings.

This happened to me after upgrading to IE10 ... hours of frustration later (and I did not select to work offline in IE BTW!).

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Anonymous
2013-07-16T02:51:45+00:00

Hi everyone,

I know that you guys are having issues on:

Unable to send or receive emails, Windows Live Mail is stuck in ‘working offline’

We recommend that you follow the steps below as one of these steps may resolve your issue.

  1. Make sure that the default browser is IE. (Please see the link below)

Make Internet Explorer your default browser:

Internet Explorer 10

Internet Explorer 10 for Windows 7

Internet Explorer 9

Internet Explorer 8

  1. You may try to reconfigure the account in Windows Live Mail:

How do I add an account to Windows Live Mail?

  1. Check your computer’s Internet Connection. Verify if Internet Explorer is offline.

a)    Open Internet Explorer browser.

b)    From the menu bar, click File. (If menu is not shown, press “Alt” + F button on your keyboard)

c)     Uncheck “Work offline” by clicking on it.

d)    From Windows Live Mail, click Send/Receive button. If you are being asked to go online, click Yes.

If you encounter the same issue even after following the steps in this thread, we recommend to create a new post under Windows Live Mail forum.

NOTE: I have locked this thread now since it's too long to manage. You may also find some workaround provided by the community on this thread.

Thank you.

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  1. Anonymous
    2013-06-24T14:43:01+00:00

    Hi Joan

    I have solved the problem for good albeit going back To IE9.

    Open "Installed  Updates" /select Internet Explorer 10 (around 6th April the update came through)-right click and uninstall.

    IE9 will automatically replace IE10 during the uninstall process.

    Now you can check and uncheck working on or off line in Windows live Mail /File.

    Some day Microsoft may send an  update to cure the error.

    To prevent IE10 being put back on your computer select "download updates and let me install" rather than the automatic setting. You can then hide the IE10 update.

    If you like IE10 then continue to go into it to reset.

    However  if you are using another browser(like Chrome or Firefox) there is no need to have IE10 jamming the system and IE9 does not do it.

    Regards

    Robin

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  2. Anonymous
    2013-06-24T14:27:38+00:00

    Robin, Apologies for the delay.  Although I have an earlier version of IE, I have managed to get the appropriate toolbar and could fix the problem again.  I've made extra notes this time! 

    Thanks

    Joan

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  3. Anonymous
    2013-06-24T13:40:39+00:00

    Incredibly useful. No idea how you figured this out. What a phenomenal time waster that glitch was!

    Cheers!

    NK

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