KB977178 update is not applicable to your machine.

Anonymous
2013-09-22T04:30:34+00:00

Hello, I recently dl a hotfix from Microsoft, here is the linkhttp://support.microsoft.com/kb/977178/en-us. I dl the version for my machine which is a Windows 7 x64 based one but when I tried to apply the fix it says, "This update is not applicable to your machine". Please help

Original title: Update Problems

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-09-22T16:28:22+00:00

    Hello Nyaoms,

    1.       What made you to apply this hotfix to install this hotfix?

    2.       Have you made any changes on the computer prior to the issue?

    This hotfix is to fix one of the following issues:

    •You have a computer that is running Windows 7 or Windows Server 2008 R2.

    •The computer has a large Serial Advanced Technology Attachment (SATA) hard disk. For example, the size of the SATA hard disk is 1 terabyte.

    •You put your computer to sleep state or into hibernation.

    •You try to resume the computer from sleep or from hibernation.

    In this scenario, you receive one of the following Stop error messages:

    -   STOP 0x0000007A

    -   STOP 0x00000077

    -   STOP 0x000000F4

    When you resume a computer from sleep or from hibernation, the SATA hard disk drivers require the SATA hard disks to be ready within 10 seconds. However, a large SATA hard disk may take longer than 10 seconds to be ready. In this situation, the resume operation times out.

    Reply with more information regarding the issue to provide you better solution.

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  2. Anonymous
    2013-09-26T16:40:35+00:00

    Hi,

    1. What is the exact issue you are facing?
    2. Do you get any error message when the issue occurs?
    3. If you are facing issues installing Windows Update then what is the update description (KB number)?

    Hotfix gives the error "This update is not applicable to your machine" could be because the issue symptom is different from what is described in the article. Hotfixes are made to address a specific situation.

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  3. Anonymous
    2013-09-25T00:57:42+00:00

    Hello Sathish, I have tried running Windows Update Troubleshooter twice but still the problem persist. I still cannot install the hotfix, it is the x64 based version for my machine aswell.

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  4. Anonymous
    2013-09-24T16:24:49+00:00

    Hello Nyaoms,

    I would suggest you to run Windows Update troubleshooter to diagnose and fix the issue with installing Updates.

    Refer to the article “***Troubleshoot problems with installing updates in Windows 7***” to run the Windows Update Troubleshooter.

    I hope this helps you to fix the issue. If the issue persists or you have any other issues with Windows, please do post it in Microsoft Community. We would be happy to help you.

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  5. Anonymous
    2013-09-22T17:24:42+00:00

    Hello Satfish, what made me try to apply this hotfix though was my laptop is experiencing one of those errors. This is a new 1 tb harddrive that I just bought and installed. I know its not the drive itself having problems since I ordered a replacement to make sure and ran scans.

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