How do I reconnect my drive in Windows ?

Hi Wendy,

Sorry for the delay in reply.

Please answer these questions to get more clarity on this issue:

• Did you make any changes to the computer prior to this issue?
• Does the computer recognize any other USB device?

This issue might occur if some system files are not working properly.

Plug in the device and run the hardware troubleshooter. Once this is done, restart the computer and check the status.

Follow these steps:

• Press the ‘Windows + W’ key on the keyboard.
• Type troubleshooting in the search box and then press enter.
• Click hardware and sound and run the Hardware and Devices Troubleshooter.
• Follow the On screen instructions. Once this is done, restart the computer and check the status.

Keep us informed to help you further.

Hi,

If your File History drive has been disconnected for too long, or it doesn't have enough space to save temporary versions of your files. To continue saving copies of your files, you'll need to reconnect your File History drive. Plug in your external File History drive or reselect your network. You can start a backup manually or wait for the next scheduled backup.

Refer to this article to know more.

What if something goes wrong in File History?: http://windows.microsoft.com/en-US/windows-8/what-something-goes-wrong-file-history

Thank you.

Hi Wendy,

Please answer these questions to get more clarity on this issue:

• Did you make any changes to the computer prior to this issue?
• Does the computer recognize any other USB device?

This issue might occur if some system files are not working properly.

Plug in the device and run the hardware troubleshooter. Once this is done, restart the computer and check the status.

Follow these steps:

• Press the ‘Windows + W’ key on the keyboard.
• Type “troubleshooting” in the search box and then press enter.
• Click “hardware and sound” and run the “Hardware and Devices Troubleshooter”.
• Follow the On screen instructions. Once this is done, restart the computer and check the status.

Keep us informed to help you further.

Hi Wendy,

Thank you for the reply and update.

As you are able to save other things except for File History, let us plug in the drive and perform a full computer virus scan. Ensure to include the drive also for the virus scan.

Sometimes due to virus infection the computer might not act or work as it should. You may perform a full computer virus scan using Windows Defender to ensure that the computer is free from virus.

How do I find and remove a virus?: http://windows.microsoft.com/en-in/windows-8/how-find-remove-virus

Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate virus if any.

Reply with the status of the issue and we will be glad to offer our assistance.