MS UPDATE FAIL causes api-ms-win-downlevel-user32-l1-1-0.dll MISSING

I am pretty confident that there was no infection/hijack or root kit

The system has been very stable for since built (3+ years) used daily for web design and video editing, with Kaspersky updated and run weekly let alone spybot and win defender and trustee raport for browsers for internet banking.

It all went wrong from that evening the updates came with ie10 and has been plagued with 4 missing dll files since then not allowing me to run any apps or programs windows or other software, i cant even download from the web as windows blocks it and i cant open internet options.

I have registry back ups but your colleague has informed me that the registry isnt at fault..

I have been on the phone for circa 6 hours over the last few nights with Ruhal and will be again tonight, think its going to end in a format and fresh install, luckily I have monthly backups of data.

However i will take the coaching and not use reg cleaners or spybot again and leave the system protection to win Defender and Kaspersky.

Download prerequisits, specifically lookoing for KB 2670838x64

cant de imunise all spybots i cant get it open, i cant open any applications.

Uh-oh, I certainly don't like the sound of that!

Note => You may be seeing the effects of an ongoing & longstanding hijackware infection, possibly compounded by a rootkit infection.

**OPTION A:** Stick with the support my colleague Susan's lined up for you.

**OPTION B:** Residents of North America (US & CA), the UK (and perhaps other regions now) may obtain
*Microsoft-sponsored* **Premium** (i.e., paid) **Support** via the Answer Desk =>
[http://answerdesk.microsoftstore.com](http://answerdesk.microsoftstore.com/) [1]

**OPTION C:** See...

    • Cleaning a Compromised System  

       [http://technet.microsoft.com/en-us/library/cc700813.aspx](http://technet.microsoft.com/en-us/library/cc700813.aspx)

=================================================  

[1] $99.00 USD for "up to 2 hours" of remote support; fee must be paid up front; *no guarantees whatsoever!*

Evening 

2, reg restored

4a, cant de imunise all spybots i cant get it open, i cant open any applications.

4b, not uninstalled it yet, due to not being able to de imunize

5, windows update encountered an error 8024000e

Steve

Spybot's own FAQ & forum posts appear to disagree with each other as to whether Tea Timer's realtime protection is included in Spybot v2 (or if it is, if it can be disabled). Assuming Spybot's (one of) your troublemaker(s) here (?), let's eliminate it...

REBOOT INTO SAFE MODE, IF NECESSARY.

1. Close any/all open applications.
2. Restore any/all CCleaner backups on hand. See http://www.piriform.com/ccleaner/faq/using/how-do-i-restore-registry-backups
3. Reboot (into Safe Mode, if necessary).

4a. IMPORTANT! => De-Immunize all Spybot protections.

4b. Uninstall Spybot via Programs and Features > Uninstall a program and reboot into normal (Windows) mode.

5. Assuming all is well, run a manual check for updates & see of you can successfully install any/all security-related (only!) updates offered.

• For now, just hide IE10, KB2670838 & any other Optionl, non-security update (yes, even if it's classified as an Important update).

6. Reply to this post with a status report.