See...
• Cleaning a Compromised System
http://technet.microsoft.com/en-us/library/cc700813.aspx
Related four-parter: http://isc.sans.edu/diary/Wipe+the+drive%21++Stealthy+Malware+Persistence+Mechanism+-+Part+1/15394 &ff
MS UPDATE FAIL causes api-ms-win-downlevel-user32-l1-1-0.dll MISSING
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Anonymous
Since windows update ran a couple of days ago (this update inc ie10), I cannot run anything no application will run.
reports the following missing files.
- api-ms-win-downlevel-user32-l1-1-0.dll
- api-ms-win-downlevel-ole32-l1-1-0.dll
- wininet.dll
I have tried restore but this wont work as it says AV is running but i cant shut that down due to missing file errors when i try to run it.
- sfc /scannow reports no errors
- win7 disc repair reports that a camera or device is plugged in and wont repair when nothig is plugged in.
- cant run ms fix it as reports out the missing file error.
All was fine until this ms update ran
Please help I have worked for a client thats needs finishing ASAP.
Steve
Windows for home | Previous Windows versions | Apps
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
114 answers
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Anonymous
2013-03-22T22:15:42+00:00 -
Anonymous
2013-03-22T21:04:13+00:00 [1] I have registry back ups but your colleague has informed me that the registry isnt at fault.
[2] I have been on the phone for circa 6 hours over the last few nights with Ruhal and will be again tonight, think its going to end in a format and fresh install...
A1. No comment.
A2. Me, too.
@Robear
1 - Evening Would you consider a root kit / malware program being left running on the new system to be a good idea.
2 - If so which program would you recommend
Steve
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Anonymous
2013-03-20T23:05:46+00:00 it works
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Anonymous
2013-03-20T19:18:31+00:00 [1] I have registry back ups but your colleague has informed me that the registry isnt at fault.
[2] I have been on the phone for circa 6 hours over the last few nights with Ruhal and will be again tonight, think its going to end in a format and fresh install...
A1. No comment.
A2. Me, too.
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Anonymous
2013-03-20T19:14:33+00:00 Download [prerequisites,] specifically [looking] for KB 2670838x64
No need to do so. If you choose to install IE10, the Platform update (KB2670838) will be "drive-by" installed (if it's not already installed).
In the near future, Microsoft should begin offering home users (only!) no-charge support for IE10 install and uninstall issues. You also may be eligible for the support if an IE10-related issue causes your computer to crash or if IE10 does not let you browse all sites. For now, however, you're on your own so you're best bet is to hide IE10 (and KB2670838 IMHO) & stick with IE9 for the time being.