MS UPDATE FAIL causes api-ms-win-downlevel-user32-l1-1-0.dll MISSING

Anonymous
2013-03-15T10:28:02+00:00

Since windows update ran a couple of days ago (this update inc ie10), I cannot run anything no application will run.

reports the following missing files.

  • api-ms-win-downlevel-user32-l1-1-0.dll
  • api-ms-win-downlevel-ole32-l1-1-0.dll
  • wininet.dll

I have tried restore but this wont work as it says AV is running but i cant shut that down due to missing file errors when i try to run it.

  • sfc /scannow reports no errors
  • win7 disc repair reports that a camera or device is plugged in and wont repair when nothig is plugged in.
  • cant run ms fix it as reports out the missing file error.

All was fine until this ms update ran

Please help I have worked for a client thats needs finishing ASAP.

Steve

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

114 answers

Sort by: Most helpful
  1. Anonymous
    2013-03-18T01:15:13+00:00

    [Dan pinged me but I'm not a MS Engineer.]

    @Steve only =>

    What updates did you install last week?

    Possibilities include KB2809289, KB2814124, KB2807986, KB2791765, KB2670838, IE10 plus a few updates for MS Office.

    Note: KB2670838 is an IE10 Prerequisite Update. If KB2670838 wasn't already installed, it would have been "drive-by" installed when you installed IE10 (in which case KB2670838 prolly wouldn't be listed in Installed Updates or Update History.

    PS: Was IE10 Release Preview installed?  Is Automatic Updates set to the Automatic configuration and if so, was IE10 installed via Automatic Updates?

    
    ***@Dan =>*** To avoid confusion & duplication of effort, it would be best to post any/all further follow-up in replies to your own, new thread:
    [http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/ms-update-fail-causes-api-ms-win-downlevel-user32/fc65057b-984f-40ef-bd6b-60666f9c7c6a](http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/ms-update-fail-causes-api-ms-win-downlevel-user32/fc65057b-984f-40ef-bd6b-60666f9c7c6a)
    
    =========================================================
    
    For home users, no-charge support for security updates (*only!*) is available by calling 800-MICROSOFT (800-642-7676) in the US or 877-568-2495 in Canada. [1] [2]
    
    For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website:
    [http://support.microsoft.com/common/international.aspx?rdpath=4](http://support.microsoft.com/common/international.aspx?rdpath=4)
    
    =================================================  
    
    [1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time
    
    [2] KB2670838 & IE10 are NOT security updates!
    

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-03-17T23:36:54+00:00

    Nice on Dan - still backing up here mate

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-03-17T23:20:49+00:00

    I have asked an MS engineer who is responding in another thread about problems with installing IE 10. I asked him to come over and check this thread, to see if he can help us.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-03-17T22:36:30+00:00

    right so far boys i have managed to resolve the user32 and ole32 dll issues by obtaining them from www.zhaodll.co

    all went well mind but get the right vesion x86 vs x64 etc

    Then i got the api-ms-win-downlevel-shlwapi-l1-1-0.dll issue

    so i tried the same this bombed my machine into a death spiral where i could only just about roll it into cmd mode off advanced recovery etc.

    I tried deleting renaming and moving but with no joy, the only way i got rid off it was to use a stand alone HDD reader using a sata to usb to the laptop (not the main machine) after removing the shlwapi.dll file i am at least back into a limited windows setup and backing up my 300gb before trying the next solution or just reinstalling from the win disc.

    ps THANKS for the freakin help MS

    Steve

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2013-03-16T17:48:47+00:00

    I think there was something in that Windows Update that caused this problem. 

    While I prefer IE, my firefox still works, as does my e-mail.  The "missing .dlls" also shut down my Weather Bug, Adobe update, DivX updater, and Yahoo IM.

    Was this answer helpful?

    0 comments No comments