Touch screen freeze/unresponsive LUMIA 920

Anonymous
2012-12-29T13:54:16+00:00

I have been playing around with my phone last night taking pictures (the low light pictures are amazing)

and when I tried to unlock my phone this morning,

nothing of touch input seems to react,

even the buttons under the screen don't light up and do not respond on touch.

My power, volume and camera button all work.

Already did a few hard resets,

connected my phone to a computer hoping that would spark something

but nothing seems to work.

Anyone any idea what the problem could be and how to fix it

thx,

Laurens

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2014-06-16T17:53:17+00:00

    I was having this issue on one of my 920s. Thought it was a lost cause until I rebooted it again after a couple months.. The touch screen now works...

    So then I tried to set it up using an old backup with my sim inside the phone and then it locked up again. I took out the sim and soft reset it, surprisingly it started working again. So then I decided to hard reset and chose to start fresh without using a backup. Put my sim inside and it didn't become unresponsive!

    I have a feeling this is software related and is somehow triggered when you have a working sim inside the phone.. Might be that in conjunction with faulty apps but who knows..

    For people facing this issue, take your sim out, Soft reset the phone (Hold Vol Up + Power until vibration) and see if the screen works again. Just a hunch but I think it will work.. If it doesn't then leave the phone off without a sim for a few days and boot it up to see if its working. All these are just hunches that I've made from my own observations so take it with a grain of salt.

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  2. Anonymous
    2014-06-16T17:56:16+00:00

    Oh whoops, I meant hold Vol down + Power until vibration. Not Vol Up!

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  3. Anonymous
    2014-07-03T09:07:30+00:00

    All button combinations are USELESS.

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  4. Anonymous
    2014-07-03T09:09:51+00:00

    All of the varying Power / Volume Down / Camera button combinations are useless.  My phone is only 10 months only and is almost totally unresponsive.  Highly unimpressed with Nokia.

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  5. Anonymous
    2014-07-03T09:10:49+00:00

    Why do you keep buying Nokia Lumia 920 phones if they are so bad?????????????

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