Touch screen freeze/unresponsive LUMIA 920

Anonymous
2012-12-29T13:54:16+00:00

I have been playing around with my phone last night taking pictures (the low light pictures are amazing)

and when I tried to unlock my phone this morning,

nothing of touch input seems to react,

even the buttons under the screen don't light up and do not respond on touch.

My power, volume and camera button all work.

Already did a few hard resets,

connected my phone to a computer hoping that would spark something

but nothing seems to work.

Anyone any idea what the problem could be and how to fix it

thx,

Laurens

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2012-12-29T13:59:32+00:00

    Which hard reset did you attempt? Can you try hold the power button for 8 seconds

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  2. Anonymous
    2012-12-29T14:02:45+00:00

    that does nothing at all,

    the hard reset i did was holding the vol down and power button for 10 sec,

    cheers

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  3. Anonymous
    2012-12-29T14:10:31+00:00

    Try this way

    volume down + power + camera buttons together until the phone vibrates, then release the power button only and hold the other buttons down for another five seconds or so, then release all the buttons.

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  4. Anonymous
    2012-12-29T14:27:15+00:00

    nope doesnt do anything either,

    cam turns on,

    i'm able to take pictures and so on,

    but the touch screen, back, start and search buttons dont work

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  5. Anonymous
    2012-12-29T14:35:22+00:00

    Try this other option! Hold both lower Volume (decrease) AND power buttons for a full 20 seconds. You should get a vibration from the phone. It seems to work for some also try remove sim card.

    if none work take it back to store ..

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