Touch screen freeze/unresponsive LUMIA 920

Anonymous
2012-12-29T13:54:16+00:00

I have been playing around with my phone last night taking pictures (the low light pictures are amazing)

and when I tried to unlock my phone this morning,

nothing of touch input seems to react,

even the buttons under the screen don't light up and do not respond on touch.

My power, volume and camera button all work.

Already did a few hard resets,

connected my phone to a computer hoping that would spark something

but nothing seems to work.

Anyone any idea what the problem could be and how to fix it

thx,

Laurens

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

75 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-05-02T10:09:10+00:00

    I have just return my 2nd 920 for the same issue. Now the shop where I ordered it, is no longer exchanging them as the issue seems to frequent.

    It is a very strange problem as it is not permanent, but seems to degrade with time. Soft/hard resets seems to fix it but only for period. It also some time fix itself alone (just waiting and suddenly the screen works again). I have tried to understand it and have a strong feeling that the touchscreen software is blocked by some other activity of the phone, in particular when the gsm network link is poor. For instance disabling FACEBOOK reduce dramatically the problem. I also noticed that the issue increase with the added apps. I suspect that some apps installed are also requesting data connection.

    However the conclusion for me, also I have tried to remain with Nokia phone, is that I am now switching to the competition. I could not support them further. For the time being I'm back with my N8, while I found another smart phone for me.

    JF

    Was this answer helpful?

    0 comments
  2. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2013-04-26T13:11:55+00:00

    ptra wrote:

    Hey guys, yeah same problem.

    heres what it looks like from my point of view:http://www.youtube.com/watch?v=jUqH7No88mg

     

    so annoying, i have to reset it over 15 times to get it working for a bit then freezes again.

    I really hope this is a software problem and an update is coming out soon

    If that isn't a classic clear-cut case of a hardware fault I don't know what is. This should have gone straight back to point of purchase or to Nokia Care Point as soon it happened. No software update can fix this, don't waste your time waiting for it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-04-26T13:02:26+00:00

    Hey guys, yeah same problem.

    heres what it looks like from my point of view:http://www.youtube.com/watch?v=jUqH7No88mg

    so annoying, i have to reset it over 15 times to get it working for a bit then freezes again.

    I really hope this is a software problem and an update is coming out soon

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-04-12T06:32:56+00:00

    mine too...

    volume-lockbutton-camera all working fine.

    touch screen happen often to me.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-04-12T00:14:16+00:00

    Was this answer helpful?

    0 comments