Uanble to install Windows Updates, Error code 0x80073712

Anonymous
2013-07-22T03:58:37+00:00

I have not been able to install the important updates and the Error codes are 

Code 80073712

Code 80070003

How do I resolve this.

Original Title: code 0x80073712

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2013-07-22T06:59:33+00:00

If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing. Windows has troubleshooting tools that can help you address this problem. Follow the steps below to use these tools.

Method 1: Run the Windows Update troubleshooter

  1. Open the Windows Update troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Troubleshooting in the search box, tapping or clicking Settings, and then tapping or clicking Troubleshooting. Under System and Security, tap or click Fix problems with Windows Update.
  2. Run the troubleshooter, then open Windows Update and try to install the update again.

Method 2: Run the DISM tool

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) 2. Enter command prompt in the search box. 3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator. 4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

***DISM.exe /Online /Cleanup-image /Scanhealth***

***DISM.exe /Online /Cleanup-image /Restorehealth***
  1. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  2. Run Windows Update again.

Method 3: Refresh your PC

~

80070003

Click Start (Press “Windows Key + Q” to open Charms Bar.)

Type: cmd

Right click on cmd in start menu and select 'Run as Administrator'

Type: net stop wuauserv

Hit Enter

Type: ren c:\windows\SoftwareDistribution softwaredistribution.old

Hit Enter

Type: net start wuauserv

Hit Enter

Type: exit

Hit Enter

Restart once it's finished running and see if the return code still appears when checking for updates.

Attempt to download updates

Pləase let us know if this did or didn't help to resolve your problem.

~

The current time and date right now in Baja California, Mexico is 11:58 PM

Sunday, July 21, 2013

DST -0700 UTC

UTC/GMT is 06:58 on Monday, July 22, 2013

Current Weather Conditions in San Felipe

Clear82°F / 28°C

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63 additional answers

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  1. Anonymous
    2017-05-13T22:28:03+00:00

    If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing. Windows has troubleshooting tools that can help you address this problem. Follow the steps below to use these tools.

    Method 1: Run the Windows Update troubleshooter

    1. Open the Windows Update troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Troubleshooting in the search box, tapping or clicking Settings, and then tapping or clicking Troubleshooting. Under System and Security, tap or click Fix problems with Windows Update.
    2. Run the troubleshooter, then open Windows Update and try to install the update again.

    Method 2: Run the DISM tool

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) 2. Enter command prompt in the search box. 3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator. 4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

    ***DISM.exe /Online /Cleanup-image /Scanhealth***
    
    
    ***DISM.exe /Online /Cleanup-image /Restorehealth***
    
    1. To close the Administrator: Command prompt window, type Exit, and then press Enter.
    2. Run Windows Update again.

    Method 3: Refresh your PC

    ~

    80070003

    Click Start (Press “Windows Key + Q” to open Charms Bar.)

    Type: cmd

    Right click on cmd in start menu and select 'Run as Administrator'

    Type: net stop wuauserv

    Hit Enter

    Type: ren c:\windows\SoftwareDistribution softwaredistribution.old

    Hit Enter

    Type: net start wuauserv

    Hit Enter

    Type: exit

    Hit Enter

    Restart once it's finished running and see if the return code still appears when checking for updates.

    Attempt to download updates

    Pləase let us know if this did or didn't help to resolve your problem.

    ~

    The current time and date right now in Baja California, Mexico is 11:58 PM

    Sunday, July 21, 2013

    DST -0700 UTC

    UTC/GMT is 06:58 on Monday, July 22, 2013

    Current Weather Conditions in San Felipe

    Clear82°F / 28°C

    rerun fix twice still same failures when running updates

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    1 person found this answer helpful.
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  2. Anonymous
    2017-05-16T14:50:03+00:00

    this fix was in 2013 what good is it in 2017 when windows 10 has gone thru so many different

    configurations and upgrades. My troubleshooter screen when I right click the upper right corner

    of the screen does not show up.

    Was this answer helpful?

    2 people found this answer helpful.
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  3. Anonymous
    2017-05-17T10:49:11+00:00

    If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing. Windows has troubleshooting tools that can help you address this problem. Follow the steps below to use these tools.

    Method 1: Run the Windows Update troubleshooter

    1. Open the Windows Update troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Troubleshooting in the search box, tapping or clicking Settings, and then tapping or clicking Troubleshooting. Under System and Security, tap or click Fix problems with Windows Update.
    2. Run the troubleshooter, then open Windows Update and try to install the update again.

    Method 2: Run the DISM tool

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) 2. Enter command prompt in the search box. 3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator. 4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

    ***DISM.exe /Online /Cleanup-image /Scanhealth***
    
    
    ***DISM.exe /Online /Cleanup-image /Restorehealth***
    
    1. To close the Administrator: Command prompt window, type Exit, and then press Enter.
    2. Run Windows Update again.

    Method 3: Refresh your PC

    ~

    80070003

    Click Start (Press “Windows Key + Q” to open Charms Bar.)

    Type: cmd

    Right click on cmd in start menu and select 'Run as Administrator'

    Type: net stop wuauserv

    Hit Enter

    Type: ren c:\windows\SoftwareDistribution softwaredistribution.old

    Hit Enter

    Type: net start wuauserv

    Hit Enter

    Type: exit

    Hit Enter

    Restart once it's finished running and see if the return code still appears when checking for updates.

    Attempt to download updates

    Pləase let us know if this did or didn't help to resolve your problem.

    ~

    The current time and date right now in Baja California, Mexico is 11:58 PM

    Sunday, July 21, 2013

    DST -0700 UTC

    UTC/GMT is 06:58 on Monday, July 22, 2013

    Current Weather Conditions in San Felipe

    Clear82°F / 28°C

    rerun fix twice still same failures when running updates

    Thank you William for your guidance, however the missing files issue is still causing problems as free upgrade in win 10 from win 7 is an issue due to doubts on restoring from win 7 repair disc issued with pc may invalidate my product key code , but I assume Microsoft has captured my pc identifier as proof of free upgrade , if so a rebuild may be the only solution

    Yours F Harris

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  4. Anonymous
    2017-05-26T08:14:29+00:00

    Jose No this does not work , it simply does not work .

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