Uanble to install Windows Updates, Error code 0x80073712

Anonymous
2013-07-22T03:58:37+00:00

I have not been able to install the important updates and the Error codes are 

Code 80073712

Code 80070003

How do I resolve this.

Original Title: code 0x80073712

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-07-22T06:59:33+00:00

If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing. Windows has troubleshooting tools that can help you address this problem. Follow the steps below to use these tools.

Method 1: Run the Windows Update troubleshooter

  1. Open the Windows Update troubleshooter by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Troubleshooting in the search box, tapping or clicking Settings, and then tapping or clicking Troubleshooting. Under System and Security, tap or click Fix problems with Windows Update.
  2. Run the troubleshooter, then open Windows Update and try to install the update again.

Method 2: Run the DISM tool

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) 2. Enter command prompt in the search box. 3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator. 4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

***DISM.exe /Online /Cleanup-image /Scanhealth***

***DISM.exe /Online /Cleanup-image /Restorehealth***
  1. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  2. Run Windows Update again.

Method 3: Refresh your PC

~

80070003

Click Start (Press “Windows Key + Q” to open Charms Bar.)

Type: cmd

Right click on cmd in start menu and select 'Run as Administrator'

Type: net stop wuauserv

Hit Enter

Type: ren c:\windows\SoftwareDistribution softwaredistribution.old

Hit Enter

Type: net start wuauserv

Hit Enter

Type: exit

Hit Enter

Restart once it's finished running and see if the return code still appears when checking for updates.

Attempt to download updates

Pləase let us know if this did or didn't help to resolve your problem.

~

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63 additional answers

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  1. Anonymous
    2016-04-09T02:00:40+00:00

    access denied

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  2. Anonymous
    2017-03-16T19:47:30+00:00

    NONE OF THIS DOES ANY GOOD!!!!!!!!!!!!!

    I have done everything in the forums short of a full reinstall and nothing will make update work again.  No cumulative updates have succeeded since last November.

    Your troubleshooter is a joke - accomplishes nothing.

    Renaming or removing the Software Distribution folder does NOTHING.

    Your DISM tool is an even worse joke.  NO matter what, it insists it cannot find the source files.  Despite mounting a recent iso, copying install.esd to the hard drove and aiming DISM to it and any other way you can come up with it ALWAYS says it cannot find the source file.  DISM IS BLIND!!!!!!

    Of course I know already that none of this could even POSSIBLY be the fault of Microsoft!!  You never admit to any trouble being of your making.  MS is a JOKE!!!!

    And of course there are other MS messes for other forums.

    Douglas Lathrop

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  3. Anonymous
    2017-03-22T21:25:22+00:00

    I'm starting to get the same issue and nothing works...

    Need help!

    Microsoft Windows [Version 10.0.14393]

    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>DISM.exe /Online /Cleanup-image /Restorehealth

    Deployment Image Servicing and Management tool

    Version: 10.0.14393.0

    Image Version: 10.0.14393.0

    [==                         4.5%                           ]

    Error: 14098

    The component store has been corrupted.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Windows Resource Protection could not perform the requested operation.

    C:\Windows\system32>DISM.exe /Online /Cleanup-image /Scanhealth

    Deployment Image Servicing and Management tool

    Version: 10.0.14393.0

    Image Version: 10.0.14393.0

    [==                         5.0%                           ]

    Error: 14098

    The component store has been corrupted.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>Microsoft Windows [Version 10.0.14393]

    'Microsoft' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>(c) 2016 Microsoft Corporation. All rights reserved.

    2016 was unexpected at this time.

    C:\Windows\system32>

    C:\Windows\system32>C:\Windows\system32>DISM.exe /Online /Cleanup-image /Restorehealth

    Access is denied.

    C:\Windows\system32>

    C:\Windows\system32>Deployment Image Servicing and Management tool

    'Deployment' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>Version: 10.0.14393.0

    'Version:' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>Image Version: 10.0.14393.0

    'Image' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>[==                         4.5%                           ]

    '[' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>Error: 14098

    'Error:' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>The component store has been corrupted.

    'The' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    'The' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>C:\Windows\system32>sfc /scannow

    'C:\Windows\system32' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>Beginning system scan.  This process will take some time.

    'Beginning' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>Windows Resource Protection could not perform the requested operation.

    'Windows' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>C:\Windows\system32>DISM.exe /Online /Cleanup-image /Scanhealth

    Access is denied.

    C:\Windows\system32>

    C:\Windows\system32>Deployment Image Servicing and Management tool

    'Deployment' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>Version: 10.0.14393.0

    'Version:' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>Image Version: 10.0.14393.0

    'Image' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>[==                         5.0%                           ]

    '[' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>Error: 14098

    'Error:' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>The component store has been corrupted.

    'The' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    'The' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>C:\Windows\system32>

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  4. Anonymous
    2017-03-23T03:53:35+00:00

    As I reported in my previous post, MS troubleshooting tools are a useless joke.  I finally resorted to doing an in-place upgrade.  This is not a refresh or reset of Windows.  It will not destroy all your applications.  Here is a very helpful link on how to do this:  https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    MS does not mention that this is even possible nor do their troubleshooters offer this alternative.  I am grateful to the smarter-than-me folks at the Win10 forum site for providing such a well-written and illustrated guide to this process.  Why can't MS ever be helpful like that?

    Anyway the process went smoothly and it fixed the problem.  I had just a small amount of cleanup to do afterwards, mainly because of MS removing a couple of programs that I have that they do not like us to have, namely Windows Gadgets (8GadgetPack) and the Windows 7 Game Pack by Winaero (both highly recommended and despite MS's arrogant attitude and scare tactics, these run just fine on Win10.)  The same thing happened on the installation of the Anniversary update, so I guess I can expect it again when the Creator update comes.

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