Using Windows Phone 8, I am unable to open media content in text messages, says getting content but doesn't open

Anonymous
2012-12-24T00:55:36+00:00

I received a text with the message "Get media content now". When I "click" on the message phone says "getting media content" then switches back to "get media content". The media does not open. 

What am I doing wrong?

Windows for home | Other | Devices and drivers

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Anonymous
2012-12-24T13:07:31+00:00

Hi DeniseGoldberg,

Thanks for having written on the forum.

It could be possible that you’re trying to open or download a format file which isn’t supported from Windows Phone 8.

Here below I’ve reported you a link with all the supported format files by Windows Phone 8

http://msdn.microsoft.com/en-us/library/ff462087%28VS.92%29.aspx

Here below I’ve reported a link with all the instructions to set up your email accounts

http://www.windowsphone.com/en-IE/how-to/wp8/people/set-up-or-delete-an-email-account

Another origin of this problem could be related with if the files you’re trying to download or open are protected from a password. This feature isn’t supported from windows phone.

Let me know if you’ll find the solution.

Bye Salvatore

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  1. Anonymous
    2014-12-03T17:06:24+00:00

    Hi Florence..you might have fixed the problem by now on your 520,I have the same phone,go into settings,then click on cellular and sim...make sure data is clicked on..MJ

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  2. Anonymous
    2014-10-29T20:37:20+00:00

    Worked. So bleedin' simple. Cheers for that.

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  3. Anonymous
    2014-10-19T23:28:36+00:00

    I have had five diff windows phones over the last few years and the pic msgs come in fine for a few weeks then I get the download media context msgs. I can turn the pho e off and back on and nothing. Turning WiFi off doesn't fix it either. Currently i have the htc 8xt and have had it not even a month and already its starting the download bs.

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