Using Windows Phone 8, I am unable to open media content in text messages, says getting content but doesn't open

Anonymous

I received a text with the message "Get media content now". When I "click" on the message phone says "getting media content" then switches back to "get media content". The media does not open.

What am I doing wrong?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi DeniseGoldberg,

Thanks for having written on the forum.

It could be possible that you’re trying to open or download a format file which isn’t supported from Windows Phone 8.

Here below I’ve reported you a link with all the supported format files by Windows Phone 8

http://msdn.microsoft.com/en-us/library/ff462087%28VS.92%29.aspx

Here below I’ve reported a link with all the instructions to set up your email accounts

http://www.windowsphone.com/en-IE/how-to/wp8/people/set-up-or-delete-an-email-account

Another origin of this problem could be related with if the files you’re trying to download or open are protected from a password. This feature isn’t supported from windows phone.

Let me know if you’ll find the solution.

Bye Salvatore

0 comments

69 additional answers

Anonymous

2013-07-08T15:04:57+00:00

I'm having an issue somewhat similar on my Lumia 920. Unfortunately, I can't simply solve it by turning data "on." In fact, I already have data on, I click on "Get media content (1KB)" for group texts and "Get media content (32KB)" for pictures, and for some reason it goes into a state that says "Getting media content..." but never actually downloads. So, I can't refresh the message nor can I try to re-download. It is extremely annoying to have to ask people to re-send things many times over.

I've also run my own tests to see if it is a network issue or a device specific issue. Essentially, I see the text come in with the toast notification saying "Media content in this message." So before I go to the message, I turn on data (I have a 200mb plan so I conserve it) and turn off Wifi so I'm only using data. I go into a couple apps that need network access to ensure my data is working properly and when that is confirmed, I go to the message and click to download the media content. Still, that does not solve the problem. (if it did, I would still be upset that it takes that many steps to see a picture). So, I'm sure it's a device specific issue and keep in mind, this is my 3rd Lumia because the first 2 were messed up and this issue occurred on all of them.

As of now, I have a 1KB message currently in the "Getting media content..." state and has been like that for two days now. I still have no idea what it says. Any chance someone could help?

Lumia 920 AT&T U.S.
Was this answer helpful?

0 comments No comments
Anonymous

2013-04-12T20:45:00+00:00

yep, this is correct. received a picture text and couldnt open it when my data was turned off despite being connected to wifi - then i turned off wifi and turned on data and it downloaded perfectly.
Was this answer helpful?

0 comments No comments
Anonymous

2013-02-06T18:31:24+00:00

I had this same problem a few weeks ago. I had my data connection turned off and connected to a wifi network. Picture messages cannot be received over wifi unfortunately.

Wish there was a fix for that...
Was this answer helpful?

0 comments No comments
Anonymous

2013-02-05T06:06:55+00:00

Using Windows Phone 7.5, I am unable to open media content in text messages, says getting content but doesn't open

I received a text with the message "Get media content now". When I "click" on the message phone says "getting media content" then switches back to "get media content". The media does not open.

What am I doing wrong?
Was this answer helpful?

0 comments No comments