Using Windows Phone 8, I am unable to open media content in text messages, says getting content but doesn't open

Anonymous
2012-12-24T00:55:36+00:00

I received a text with the message "Get media content now". When I "click" on the message phone says "getting media content" then switches back to "get media content". The media does not open. 

What am I doing wrong?

Windows for home | Other | Devices and drivers

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Anonymous
2012-12-24T13:07:31+00:00

Hi DeniseGoldberg,

Thanks for having written on the forum.

It could be possible that you’re trying to open or download a format file which isn’t supported from Windows Phone 8.

Here below I’ve reported you a link with all the supported format files by Windows Phone 8

http://msdn.microsoft.com/en-us/library/ff462087%28VS.92%29.aspx

Here below I’ve reported a link with all the instructions to set up your email accounts

http://www.windowsphone.com/en-IE/how-to/wp8/people/set-up-or-delete-an-email-account

Another origin of this problem could be related with if the files you’re trying to download or open are protected from a password. This feature isn’t supported from windows phone.

Let me know if you’ll find the solution.

Bye Salvatore

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  1. Anonymous
    2013-10-29T10:22:40+00:00

    Ok,, this is the weirdest thing... I have been trying for a couple of days to get 2 media items to come in. After reading here and posting, I decided to try one more time.. VOLA! they came in. Not sure why or how. So, I guess we just keep trying until the stars are aligned right and the gods are smiling down on us!??

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  2. Anonymous
    2013-10-29T10:17:13+00:00

    I do not believe it is just T-Mobile. I have AT&T and am experiencing the same problem. So, my guess is its the windows phone. 

    One would think that things like this would be more important to fix that getting us "instragram" or some game. Lets get this phone up to speed with android & iphones!

    I do not know why some pictures come in just fine and others come in as "get media content" then nothing!

    just a wee bit frustrated. I had the BB Bold and was going to get the new BB.. but changed my mind when I saw the screen size. Thinking maybe it was the wrong decision!

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  3. Anonymous
    2013-08-14T17:01:21+00:00

    I had this same problem a few weeks ago. I had my data connection turned off and connected to a wifi network. Picture messages cannot be received over wifi unfortunately.

    Wish there was a fix for that...

    I had a similar issue... I had WiFi calling enabled so WiFi was the primary route for calling, MMS, etc. as soon as I disabled WiFi calling my PIcture messages downloaded fine when selecting the "get media content" link.

    The question... is this something that can be fixed in Windows Phone 8 by Microsoft or is this due to the carrier (T-Mobile) in my case?  If I can do WiFi calling, I should certainly be able to download picture messages.

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  4. Anonymous
    2013-07-30T00:25:19+00:00

    I had this same problem a few weeks ago. I had my data connection turned off and connected to a wifi network. Picture messages cannot be received over wifi unfortunately.

    Wish there was a fix for that...

    Wait - Is there an MS article explaining why this is?  I'm having that problem too, and 90% of my time is spent in wifi rich, but cel signal poor areas.  Every single phone i've had before that supported wifi is able to do this, so why not my new "state of the art" windows phone?

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