Using Windows Phone 8, I am unable to open media content in text messages, says getting content but doesn't open

Anonymous

I received a text with the message "Get media content now". When I "click" on the message phone says "getting media content" then switches back to "get media content". The media does not open.

What am I doing wrong?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi DeniseGoldberg,

Thanks for having written on the forum.

It could be possible that you’re trying to open or download a format file which isn’t supported from Windows Phone 8.

Here below I’ve reported you a link with all the supported format files by Windows Phone 8

http://msdn.microsoft.com/en-us/library/ff462087%28VS.92%29.aspx

Here below I’ve reported a link with all the instructions to set up your email accounts

http://www.windowsphone.com/en-IE/how-to/wp8/people/set-up-or-delete-an-email-account

Another origin of this problem could be related with if the files you’re trying to download or open are protected from a password. This feature isn’t supported from windows phone.

Let me know if you’ll find the solution.

Bye Salvatore

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69 additional answers

Anonymous

2014-02-20T22:39:08+00:00

I have a nokia 520, and am with Rogers....have the same problem,,,,,getting media content then nothing!! I keep hitting it, but still nothing.... so very frustrating............ so if it is same with T-Mobile... and AT&T.... must be the phone..... sucks!

There was a recent update sent out for my 928, now it works GREAT!! See if your model has an update. Otherwise go to your provider they can help. Hang in there, there is a way to fix it!

Bryan
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Anonymous

2014-02-20T01:22:34+00:00

I have a nokia 520, and am with Rogers....have the same problem,,,,,getting media content then nothing!! I keep hitting it, but still nothing.... so very frustrating............ so if it is same with T-Mobile... and AT&T.... must be the phone..... sucks!
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Anonymous

2014-02-16T16:50:06+00:00

run the update windows just put out, I did and my phone works great now!!

Bryan
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Anonymous

2014-02-16T03:56:31+00:00

I think there most definitely NEEDS TO BE a fix for that. This glitch is totally unacceptable performance and is NOT an issue one has with an Android or Apple product. Would you please FIX THIS WINDOWS PHONE?
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