Using Windows Phone 8, I am unable to open media content in text messages, says getting content but doesn't open

Anonymous
2012-12-24T00:55:36+00:00

I received a text with the message "Get media content now". When I "click" on the message phone says "getting media content" then switches back to "get media content". The media does not open. 

What am I doing wrong?

Windows for home | Other | Devices and drivers

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Anonymous
2012-12-24T13:07:31+00:00

Hi DeniseGoldberg,

Thanks for having written on the forum.

It could be possible that you’re trying to open or download a format file which isn’t supported from Windows Phone 8.

Here below I’ve reported you a link with all the supported format files by Windows Phone 8

http://msdn.microsoft.com/en-us/library/ff462087%28VS.92%29.aspx

Here below I’ve reported a link with all the instructions to set up your email accounts

http://www.windowsphone.com/en-IE/how-to/wp8/people/set-up-or-delete-an-email-account

Another origin of this problem could be related with if the files you’re trying to download or open are protected from a password. This feature isn’t supported from windows phone.

Let me know if you’ll find the solution.

Bye Salvatore

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  1. Anonymous
    2014-01-30T22:48:48+00:00

    Go to "Settings."  Select "Data Connection."  Turn it off.  Wait 30 seconds.  Turn it on.  Go back to messaging.  Select the "unable to open media."  Should work.

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  2. Anonymous
    2014-01-23T22:41:51+00:00

    I'm having the same issue with my Nokia 1020 on ATT. I responded to text sender and mine is a group message from an Iphone. Tried switching off wifi and still nothing. We use group messages a lot and many of my friends have iphones so this is kind of a big deal and I am shocked it's an issue with a $700 flagship windows phone. I'm really disappointed but still within my 14 days of purchase so perhaps I should take it back and return to Android since it played well with everyone.

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  3. Anonymous
    2014-01-22T00:21:06+00:00

    I'm having exactly the same issue!  I have tried turning on data connection and off the Wifi and nothing. Very Frustrating!

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  4. Anonymous
    2014-01-20T19:12:45+00:00

    "I'm having an issue somewhat similar on my Lumia 920. Unfortunately, I can't simply solve it by turning data "on." In fact, I already have data on, I click on "Get media content (1KB)" for group texts and "Get media content (32KB)" for pictures, and for some reason it goes into a state that says "Getting media content..." but never actually downloads. So, I can't refresh the message nor can I try to re-download. It is extremely annoying to have to ask people to re-send things many times over.

    I've also run my own tests to see if it is a network issue or a device specific issue. Essentially, I see the text come in with the toast notification saying "Media content in this message." So before I go to the message, I turn on data (I have a 200mb plan so I conserve it) and turn off Wifi so I'm only using data. I go into a couple apps that need network access to ensure my data is working properly and when that is confirmed, I go to the message and click to download the media content. Still, that does not solve the problem. (if it did, I would still be upset that it takes that many steps to see a picture). So, I'm sure it's a device specific issue and keep in mind, this is my 3rd Lumia because the first 2 were messed up and this issue occurred on all of them.

    As of now, I have a 1KB message currently in the "Getting media content..." state and has been like that for two days now. I still have no idea what it says. Any chance someone could help?

    Lumia 920 AT&T U.S."

    This is exactly what I am experiencing... and I have the same phone (NOKIA LUMIA 928), but Verizon is my carrier.

    PLEASE HELP!!!!

    bbakersc1105

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