Using Windows Phone 8, I am unable to open media content in text messages, says getting content but doesn't open

Anonymous
2012-12-24T00:55:36+00:00

I received a text with the message "Get media content now". When I "click" on the message phone says "getting media content" then switches back to "get media content". The media does not open. 

What am I doing wrong?

Windows for home | Other | Devices and drivers

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Anonymous
2012-12-24T13:07:31+00:00

Hi DeniseGoldberg,

Thanks for having written on the forum.

It could be possible that you’re trying to open or download a format file which isn’t supported from Windows Phone 8.

Here below I’ve reported you a link with all the supported format files by Windows Phone 8

http://msdn.microsoft.com/en-us/library/ff462087%28VS.92%29.aspx

Here below I’ve reported a link with all the instructions to set up your email accounts

http://www.windowsphone.com/en-IE/how-to/wp8/people/set-up-or-delete-an-email-account

Another origin of this problem could be related with if the files you’re trying to download or open are protected from a password. This feature isn’t supported from windows phone.

Let me know if you’ll find the solution.

Bye Salvatore

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  1. Anonymous
    2013-11-22T01:19:37+00:00

    I have the same issues for the last three days, what I have just done two minutes ago was, turn off the wifi, and data connection. Then turn data connection back on, and open the messages. It worked and I open the last three messages that I was not able to read before due to "getting media content"...

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  2. Anonymous
    2013-11-14T19:42:39+00:00

    I had and still experience this problem. I'm not sure how or why the magic happened, but I kept trying

    and one night they just downloaded and opened. They were all simple photos from my daughters via iPhone 5, and Android phones. Nothing special.

    so I would say I'd they are just pics, keep trying over both WiFi and cell coverage.

    god luck from a confused 1020 Lumina user.

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  3. Anonymous
    2013-11-14T13:34:43+00:00

    I have just got Nokia Lumia 520 & i am not able to open the media content. it only says get media content..and even after trying again and again it doesn't open....Then I read all the posts about the same problem being faced by hundreds of users of this phone...i am getting frustrated. Please help.

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  4. Anonymous
    2013-10-29T10:22:40+00:00

    Ok,, this is the weirdest thing... I have been trying for a couple of days to get 2 media items to come in. After reading here and posting, I decided to try one more time.. VOLA! they came in. Not sure why or how. So, I guess we just keep trying until the stars are aligned right and the gods are smiling down on us!??

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