Forgotten Nokia Lumia 920 Lockscreen Password

Anonymous
2013-03-03T00:50:02+00:00

Hello!

Today I changed my lockscreen password and now I can't remember it. Is there any way to remove the password without hard resetting the device? If not, how do I perform a hard reset without voiding my warranty. Thank you!

Windows for home | Other | Devices and drivers

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Anonymous
2013-03-03T10:21:03+00:00

There is a reset method to restore the phone to factory defaults in case you have forgotten your pass code.

Make sure the charger is disconnected.

  1. Switch the power Off.
  2. Press and hold the Volume down and connect the charger, if successful an exclamation mark (!) is shown on the screen. Then input Keysin the following order:

1. Volume up

2. Volume down

3. Power

4. Volume down

The phone will now reset and boot up automatically into an out of the box condition and restored to factory defaults. (Credit to user CJlim for finding this reset).

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  1. Anonymous
    2015-02-17T16:21:26+00:00

    You're very much welcome, . :smileyhappy: I hope the information helped you. If you need assistance in the future, feel free to post your concern on the most appropriate board with all the necessary information so that the community can assist you. By the way, welcome to Microsoft Mobile Community. :smileyhappy:

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  2. Anonymous
    2015-02-15T18:33:38+00:00

    Thanks for that info!

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  3. Anonymous
    2014-12-16T15:08:12+00:00

    Hi trustssd,

    Thank you for sharing your query with us. We're here to help. When you say you're unable to get your password on your Lumia 920, does it mean you've also forgotten it? In case you've missed it, the only way to reset the password is to reset the phone. See below instructions:

    Important: Resetting your phone erases all personal content, including apps, and restores the factory settings.

    • Make sure your phone has enough battery power. Charge it for at least 20 minutes.
    • Switch off your phone, and disconnect the charger.
    • Press and hold the volume down key, and connect the charger. An exclamation mark (!) is shown on the screen.
    • Press the keys in the following order: volume up, volume down, power, and volume down.
    • Wait for your phone to reset. During the reset, there will be gears rotating on the screen for up to 5 minutes, after which the screen goes blank for ~30 seconds and then your phone will restart.
    • Go through the initial phone setup. If the date and time are shown, ensure the values are correct.
    • Disconnect the charger.

    If you're referring to other concern, we'd appreciate if you'll give us more information about it so we can figure out a resolution for you.

    We look forward to your reply.

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  4. Anonymous
    2014-12-12T06:51:48+00:00

    I cannot get my password on my nokia lumia 920

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