Hi, I don't know where to start. This is the second time I've been prompted to enter a 'code' that shall grant me access to my email even though I've only ever logged into it from the one address. I'd been forced to enter an email before which I'm sure is where the previous code was sent. What I don't understand is that if this is for my 'security' how was I able to change that email to something else completely - bounce it to a mate in across the globe who happened to be on the phone with me, who gave me the code to enter to access my own bloody email? Why does someone need to have an email to access an email? And how the **** does that work if you have 2 outlook addresses which require a code from the other locked outlook address? All your doing is pushing people to Gmail duh. When outlook prompted me saying "hey enter the code we sent you" What is the use of being able to change the email to anything you want? Is that secure or just 'Microsoft secure'? If I can change the email to whatever I want to get the code that's needed is this so much a security aspect for outlook or just an info grab so you can record peoples alternate email addresses? DISCUSS P.S. No, I'm not giving you my phone number, I have less security on my bank accounts and credit cards whose security is impeccable - its hotmail, get over it and let us just have our 'secret question'. PEACE

I cant verify my account using a phone number from 15 years ago. I had to fill in a form however if you get a single thing wrong it will reply that you failed but of course wont tell you why. I went to online chat 3 times and finally got told to fill in a form to the account department. Instead of getting a reply they sent me a link to a reply but it asks me to login first. can you believe it asks me to login with the account that is blocked?? eventually a few attempts later I get to the message another way to find case closed I then reopen it and explain the issue they reply fill in the online form carefully not getting anything wrong. I tell them I tried this they reply that's the only option or just open a new account and then they close the case again. I have 2 emails the old one with a weird title and the new one which is my full name I tell them I can prove the account is mine. I have a youtube channel user name same as the old email which has that email as contact. youtube account is about 10 years old. I have a paypal account about 6 years old primary email is the blocked secondary is the new. my security details on my paypal page shows the same phone number they wanted to call as well as both emails. I had the old email forwarding to the new I had emails in the old email that are signed in my name and sent with my name on them. I have a cv in my old email that has my full name on the same as my new email address im being blocked by the message "it appears someone is trying to use your account". im fully aware it was because I messed up the password which I have now reset no one is using the account since I got blocked. im awaiting a reply so here is the thing in theory I would have to be another person with the exact same full name as the owner of the email account. about 10 years ago I would have to set up a youtube account using a user name the same as someone elses email I would then use their email as contact despite not having access to it I would then set up a paypal account in that persons email and use it for another 6 years despite being unable to verify the account via email and without said person noticing emails from paypal. I would then hack or convince said person to forward all emails to my new account. then despite somehow always knowing their new password when im finally locked out of their account I would have to ask them to never log back in until I get in first. I would have had to have planned and done all this 6 to 10 years ago so that now I can say look its really me I can prove it If I could plan a scam that well I would be rich by now

This is VERY ANNOYING! I have 3 hotmail addresses which I can no longer access on my laptop because they ask me for a code. I get the code sent to one of the other hotmail addresses.........try to log in to get the code......THAT email address asks me for a bloody code. I even had a code texted to me.......used the code.......was then asked for ANOTHER code! WTF, microsoft?!? You need our email addresses so secure that even WE can't log in?!?! iM SO FED Up. I HAVE BEEN TRYING TO GET THE STUPID CODES TO WORK ON MY MICROSOFT STORE.HOPE U FIX THIS BECAUSE I WANT TO PUNCH MY LAPTOP

Well the service is free from microsoft I agree, however, if I had a company and I put out a product on the market free or not, I'd want to put my best foot forward. gmail sucks in a different way and so does yahoo mail, however, going literally YEARS without fixing the flaws and not listening to the uproar from your customers is frightfully indicative of a large company who has so much cash it doesn't have to care, thats what sticks in my craw..

Google has the same feature on Gmail, so don't go there. I'd recommend going to Yahoo if you want something that has no security (but is still free). Of course there's hundreds of free choices. You get what you pay for. I'm sure you can find something free without security codes. Or even use your Internet Provider's account (like Comcast, Verizon, whoever provides your Internet service).

the system is a joke at best. The messed up thing is the jump through hoops use another account opps cant get into that one either is awful. no doubt loads of people are quitting Hotmail to go elsewhere. im sick of it

Microsoft 'Security' is stupid and annoying

Anonymous

Hi,

I don't know where to start. This is the second time I've been prompted to enter a 'code' that shall grant me access to my email even though I've only ever logged into it from the one address. I'd been forced to enter an email before which I'm sure is where the previous code was sent. What I don't understand is that if this is for my 'security' how was I able to change that email to something else completely - bounce it to a mate in across the globe who happened to be on the phone with me, who gave me the code to enter to access my own bloody email?

Why does someone need to have an email to access an email? And how the **** does that work if you have 2 outlook addresses which require a code from the other locked outlook address? All your doing is pushing people to Gmail duh.
When outlook prompted me saying "hey enter the code we sent you" What is the use of being able to change the email to anything you want? Is that secure or just 'Microsoft secure'?
If I can change the email to whatever I want to get the code that's needed is this so much a security aspect for outlook or just an info grab so you can record peoples alternate email addresses?

DISCUSS

P.S. No, I'm not giving you my phone number, I have less security on my bank accounts and credit cards whose security is impeccable - its hotmail, get over it and let us just have our 'secret question'.

PEACE

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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112 answers

Anonymous

2014-06-29T08:01:02+00:00

I cant verify my account using a phone number from 15 years ago. I had to fill in a form however if you get a single thing wrong it will reply that you failed but of course wont tell you why.

I went to online chat 3 times and finally got told to fill in a form to the account department.

Instead of getting a reply they sent me a link to a reply but it asks me to login first. can you believe it asks me to login with the account that is blocked?? eventually a few attempts later I get to the message another way to find case closed I then reopen it and explain the issue they reply fill in the online form carefully not getting anything wrong. I tell them I tried this they reply that's the only option or just open a new account and then they close the case again.

I have 2 emails the old one with a weird title and the new one which is my full name

I tell them I can prove the account is mine.

I have a youtube channel user name same as the old email which has that email as contact. youtube account is about 10 years old.

I have a paypal account about 6 years old primary email is the blocked secondary is the new. my security details on my paypal page shows the same phone number they wanted to call as well as both emails.

I had the old email forwarding to the new

I had emails in the old email that are signed in my name and sent with my name on them. I have a cv in my old email that has my full name on the same as my new email address

im being blocked by the message "it appears someone is trying to use your account".

im fully aware it was because I messed up the password which I have now reset no one is using the account since I got blocked. im awaiting a reply

so here is the thing in theory I would have to be another person with the exact same full name as the owner of the email account. about 10 years ago I would have to set up a youtube account using a user name the same as someone elses email I would then use their email as contact despite not having access to it I would then set up a paypal account in that persons email and use it for another 6 years despite being unable to verify the account via email and without said person noticing emails from paypal. I would then hack or convince said person to forward all emails to my new account. then despite somehow always knowing their new password when im finally locked out of their account I would have to ask them to never log back in until I get in first.

I would have had to have planned and done all this 6 to 10 years ago so that now I can say look its really me I can prove it

If I could plan a scam that well I would be rich by now
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Anonymous

2014-06-28T20:50:28+00:00

This is VERY ANNOYING! I have 3 hotmail addresses which I can no longer access on my laptop because they ask me for a code. I get the code sent to one of the other hotmail addresses.........try to log in to get the code......THAT email address asks me for a bloody code. I even had a code texted to me.......used the code.......was then asked for ANOTHER code! WTF, microsoft?!? You need our email addresses so secure that even WE can't log in?!?!

iM SO FED Up. I HAVE BEEN TRYING TO GET THE STUPID CODES TO WORK ON MY MICROSOFT STORE.HOPE U FIX THIS BECAUSE I WANT TO PUNCH MY LAPTOP
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Anonymous

2014-06-24T23:44:09+00:00

Well the service is free from microsoft I agree, however, if I had a company and I put out a product on the market free or not, I'd want to put my best foot forward. gmail sucks in a different way and so does yahoo mail, however, going literally YEARS without fixing the flaws and not listening to the uproar from your customers is frightfully indicative of a large company who has so much cash it doesn't have to care, thats what sticks in my craw..
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2014-06-24T18:10:46+00:00

Google has the same feature on Gmail, so don't go there. I'd recommend going to Yahoo if you want something that has no security (but is still free).

Of course there's hundreds of free choices. You get what you pay for. I'm sure you can find something free without security codes.

Or even use your Internet Provider's account (like Comcast, Verizon, whoever provides your Internet service).
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Anonymous

2014-06-24T17:35:34+00:00

the system is a joke at best.

The messed up thing is

the jump through hoops use another account opps cant get into that one either is awful.

no doubt loads of people are quitting Hotmail to go elsewhere. im sick of it
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