Hi, I don't know where to start. This is the second time I've been prompted to enter a 'code' that shall grant me access to my email even though I've only ever logged into it from the one address. I'd been forced to enter an email before which I'm sure is where the previous code was sent. What I don't understand is that if this is for my 'security' how was I able to change that email to something else completely - bounce it to a mate in across the globe who happened to be on the phone with me, who gave me the code to enter to access my own bloody email? Why does someone need to have an email to access an email? And how the **** does that work if you have 2 outlook addresses which require a code from the other locked outlook address? All your doing is pushing people to Gmail duh. When outlook prompted me saying "hey enter the code we sent you" What is the use of being able to change the email to anything you want? Is that secure or just 'Microsoft secure'? If I can change the email to whatever I want to get the code that's needed is this so much a security aspect for outlook or just an info grab so you can record peoples alternate email addresses? DISCUSS P.S. No, I'm not giving you my phone number, I have less security on my bank accounts and credit cards whose security is impeccable - its hotmail, get over it and let us just have our 'secret question'. PEACE

I have the same issue as fastguy. There were no changes made to anything before the new procedure started to login. Not being able to access my account I created a new Outlook.com to use. I immediately tried to send an email as soon as I got my welcome screen. There was a prompt to copy the blurred text image below & I did. I tried to send the same email again. There was a prompt asking if I used this device frequently to check the box so I would get the verifications less often. I checked the box. I tried to send the same email again. I got a message to verify my account. Microsoft sent a confirmation email to a secondary account. I entered the code & Microsoft verified the code. I tried to send the same email again. It gave mention of information 2 step verification but it let me continue back to email so I did. (I'm sure the default is 2 step verification off because I've never chosen it or set that up.) I tried to send the same email again. I got the screen asking for my mobile number to secure my account even further. I have had an email for more than 10 years without ever doing such a thing so I didn't chose to at the time & continued. I tried to send the same email again. I got the prompt again asking for my mobile number. Since I didn't have one I read the instructions on how to continue without. It asks me for a landline number. I am bedridden recovering & certainly not going to try to do that. I clicked on the choice to continue to verify without a number & I get the link on how to use verify with the phone code. I finally got a link to contact support & they suggest opening another Outlook.com account. I had the exact same situation & outcome. I now have 2 blocked OUTLOOK.COM accounts that every time I try to login with password it asks me to create a phone verification system. It obviously recognizes my password because in the top right corner my ONLY option is to logout. The settings option is not there. There are no other links on that page. I appreciate everyone's input & expertise but I wish Moderators would not tell users with problems instructions that aren't possible. ThankYou for your time & I look forward to your help.

https://account.live.com/summarypage.aspx This is all I get. Anthing else I click on asks me for a security code.

OK, I went to that page and the only thing there was a link 'changing preferences', That is to allow you to send me promotions, etc. Nothing like your page above. When I clicked on security it asked me for a code again to change my password. I dont want to change it, I just want to use it. Do you have a live chat help desk, or send me STEP BY STEP instructions for dummys so I can do it. If possible can Outllook turn off my two step security from your end...? Exactly what steps to get to the page you show to turn off '2 step verification'...? I know if I get this again next month, Ill be quitting, no matter how big of a hastle it is. I even try all the support links to 'contact us' and they dont work either. I have a feeling this would be simpler if I could just get a support phone number to walk thru this.

I went to my email and was told to have a code sent to my email that I could enter. Now the only selection I was given was the email account I had no access to. I finally got in another email address (I dont have any idea how, took me 1/2 hour). Then Outlook said it sent me a 25 number code there. It did not, it sent me a 3 or 4 digit code, that I entered. It then said update my info, which was already all correct. I did that several times. One time it asked me for my favorite team...which I never remembered entering because I dont like sports. Things like maiden last name, pets name or first car were things ive entered for safe words. Since I got the team question I was stuck with where to go from there. I finally saw my inbox, and followed links to here. I went to the link you suggested in 'security & passwords' and all it did was ask for a code again to enter a new password. This was not fun time from 12am till 2am when already tired and aggravated. I will look for the link you have circled in red and try that. Hopefully I dont get to go thru it all again on July 6. I appreciate the help, but you have to understand the aggravation from users too as it appears Im not the only one. My email security is not that big a deal to me, I dont deal with finances or anything online...all it is mostly is either junk mail or friends chatting back and forth, so if someone wants to hack in, all there going to do is find out what me and friends are talking about.

I would certainly ask, who turned on your codes? Maybe someone used your password and turned it on without your knowledge? Anyway, to turn it off, you just go to http://account.live.com and click this "turn off" link. If you get asked for a code before you can even get this far, just click the "I didn't get a code" link.

Microsoft 'Security' is stupid and annoying

Anonymous

Hi,

I don't know where to start. This is the second time I've been prompted to enter a 'code' that shall grant me access to my email even though I've only ever logged into it from the one address. I'd been forced to enter an email before which I'm sure is where the previous code was sent. What I don't understand is that if this is for my 'security' how was I able to change that email to something else completely - bounce it to a mate in across the globe who happened to be on the phone with me, who gave me the code to enter to access my own bloody email?

Why does someone need to have an email to access an email? And how the **** does that work if you have 2 outlook addresses which require a code from the other locked outlook address? All your doing is pushing people to Gmail duh.
When outlook prompted me saying "hey enter the code we sent you" What is the use of being able to change the email to anything you want? Is that secure or just 'Microsoft secure'?
If I can change the email to whatever I want to get the code that's needed is this so much a security aspect for outlook or just an info grab so you can record peoples alternate email addresses?

DISCUSS

P.S. No, I'm not giving you my phone number, I have less security on my bank accounts and credit cards whose security is impeccable - its hotmail, get over it and let us just have our 'secret question'.

PEACE

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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112 answers

Anonymous

2014-06-11T19:16:36+00:00

I have the same issue as fastguy. There were no changes made to anything before the new procedure started to login.

Not being able to access my account I created a new Outlook.com to use.

I immediately tried to send an email as soon as I got my welcome screen. There was a prompt to copy the blurred text image below & I did.

I tried to send the same email again.

There was a prompt asking if I used this device frequently to check the box so I would get the verifications less often. I checked the box.

I tried to send the same email again.

I got a message to verify my account. Microsoft sent a confirmation email to a secondary account. I entered the code & Microsoft verified the code.

I tried to send the same email again.

It gave mention of information 2 step verification but it let me continue back to email so I did.

(I'm sure the default is 2 step verification off because I've never chosen it or set that up.)

I tried to send the same email again.

I got the screen asking for my mobile number to secure my account even further. I have had an email for more than 10 years without ever doing such a thing so I didn't chose to at the time & continued.

I tried to send the same email again.

I got the prompt again asking for my mobile number. Since I didn't have one I read the instructions on how to continue without. It asks me for a landline number. I am bedridden recovering & certainly not going to try to do that. I clicked on the choice to continue to verify without a number & I get the link on how to use verify with the phone code.

I finally got a link to contact support & they suggest opening another Outlook.com account. I had the exact same situation & outcome.

I now have 2 blocked OUTLOOK.COM accounts that every time I try to login with password it asks me to create a phone verification system. It obviously recognizes my password because in the top right corner my ONLY option is to logout. The settings option is not there. There are no other links on that page.

I appreciate everyone's input & expertise but I wish Moderators would not tell users with problems instructions that aren't possible.

ThankYou for your time & I look forward to your help.
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Anonymous

2014-06-05T15:01:56+00:00

https://account.live.com/summarypage.aspx

This is all I get. Anthing else I click on asks me for a security code.
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Anonymous

2014-06-05T14:38:14+00:00

OK, I went to that page and the only thing there was a link 'changing preferences', That is to allow you to send me promotions, etc. Nothing like your page above. When I clicked on security it asked me for a code again to change my password. I dont want to change it, I just want to use it.

Do you have a live chat help desk, or send me STEP BY STEP instructions for dummys so I can do it. If possible can Outllook turn off my two step security from your end...? Exactly what steps to get to the page you show to turn off '2 step verification'...? I know if I get this again next month, Ill be quitting, no matter how big of a hastle it is. I even try all the support links to 'contact us' and they dont work either. I have a feeling this would be simpler if I could just get a support phone number to walk thru this.
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Anonymous

2014-06-05T14:26:16+00:00

I went to my email and was told to have a code sent to my email that I could enter. Now the only selection I was given was the email account I had no access to. I finally got in another email address (I dont have any idea how, took me 1/2 hour). Then Outlook said it sent me a 25 number code there. It did not, it sent me a 3 or 4 digit code, that I entered. It then said update my info, which was already all correct. I did that several times. One time it asked me for my favorite team...which I never remembered entering because I dont like sports. Things like maiden last name, pets name or first car were things ive entered for safe words. Since I got the team question I was stuck with where to go from there. I finally saw my inbox, and followed links to here. I went to the link you suggested in 'security & passwords' and all it did was ask for a code again to enter a new password. This was not fun time from 12am till 2am when already tired and aggravated.

I will look for the link you have circled in red and try that. Hopefully I dont get to go thru it all again on July 6. I appreciate the help, but you have to understand the aggravation from users too as it appears Im not the only one. My email security is not that big a deal to me, I dont deal with finances or anything online...all it is mostly is either junk mail or friends chatting back and forth, so if someone wants to hack in, all there going to do is find out what me and friends are talking about.
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2014-06-05T13:41:46+00:00

I would certainly ask, who turned on your codes? Maybe someone used your password and turned it on without your knowledge?

Anyway, to turn it off, you just go to http://account.live.com and click this "turn off" link.

If you get asked for a code before you can even get this far, just click the "I didn't get a code" link.
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