Windows 8 "Change PC Settings" Not working

Anonymous

I recently discovered that many of the Windows 8 apps I have on my new Asus laptop has gone missing such as the store icon. I was trying to locate the store icon because I know it was there when I first started using Windows 8 but I found out its not there any more about 2 days ago. I then tried to open "Change PC Settings" but It did not work. Everytime I click it, nothing will show up.

So I'm very frustrated because I do not know what to do.

I tried to locate the windows store app and its no where.

I tried to click on Change PC Settings so I can do a system refresh and see if I bring it back to the point where I first got the laptop but still nothing.

Please help as soon as possible. I would really like a resolution on how to get it back to normal and hopefully without effecting all the files I have already on the computer.

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Anonymous

Hi Ashley,

Welcome to the Microsoft Community and thank you for giving us a chance to assist you.

It can be very frustrating to not be able to use the computer properly. I see that the Store app is missing and you are unable to access the change PC settings menu.

Please answer these questions so I get a better understanding of the issue.

Do you get any error code or error message on startup?
Have you activated Windows 8?
Have any changes been made to the computer before this issue occured?

You can try these methods to check if the issue gets resolved.

Method 1: Run the app troubleshooter.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Open that link to run the troubleshooter.

**Method 2:**Reset Store Cache and check

a. Press "Windows key + R".

b. Type "wsreset.exe" on Run the window and press enter.

**Method 3:**Check if the issue exists in clean boot.

Follow the steps here to troubleshoot the issue. Once you are in clean boot check if the

settings menu works and see if there is something that conflicts with it.

http://support.microsoft.com/kb/929135

Note: Once troubleshooting is done please follow "Step 3 :Reset the computer to

start as usual" on the article to boot the computer in normal mode.

**Method 4:**Run a System File Checker scan and check if that helps.

Refer to the following steps to run SFC scan.

a)Move the mouse pointer to bottom left of the screen where you see preview of start menu and Right-click to bring up a list of Windows settings.

b)Click on ‘Command Prompt (Admin) to bring up elevated command prompt. Note: Click ‘Yes’ if it prompts for permission.

c)In the command prompt type in the following command: ‘sfc /scannow’.

If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash. The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them.

Please get back to us if you need further assistance.

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117 additional answers

Anonymous

2014-02-19T16:04:58+00:00

yah....I too having the same problem in starting of my pc settings screen.

when ever i want to open my pc settings screen, it turns and goes OFF.

will u please tell me the cause for that and remedy for this problem
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Anonymous

2014-02-22T17:00:30+00:00

i ugrade my hp to window8 and i cant open my pc settings......it actually refuse to open. can i try this metthods too? will it work for me
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Anonymous

2014-03-15T17:07:28+00:00

For method 1 it said there were problems but it cant fix

method 2 it didnt even start

method 3 i am not sure how to go about

method 4 it says it can fix some of them.

even my desktop icon and lot of other icons are missing.i have tried to check in programs and there was a desktop shortcut but there was no tile on start screen
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Anonymous

2014-03-26T08:01:31+00:00

Actually, I found the solution to the problem with Method 4.

I did exactly what you said. I opened Command Prompt(Admin) and typed in sfc /scannow. The computer than began to scan everything and once that was done, it said Windows fixed all corrupt files and when I checked the start menu, the store Icon appeared and Change PC Settings button now works.

Thank you very much! This was extremely helpful, and informative.

Hey I am also having the same problem as Ashley, I upgraded to Windows 8.1 and everything was working fine, but after 4 days none of my start up tiles were responding. I restarted my laptop hoping that this will change but it did not, so I decided to refresh my pc but when I tapped on the PC setting on the charm feature it takes me back to the start up tile. I have tried 3 methods except for number because I saw that I will restart the PC and I didn't want to lose this page.

The first method found that my sync setting were off and fixed it. the second method tried to open windows store but it also took me back to the start up tile and gave me an error message written ws-windows-store:PurgeCaches "windows could not find ws-windows-store:PurgeCaches, make sure you type the name correctly, and then try again". the forth method says "you must an administrator running a console session in order to use the sfc utility" but I have signed in with my windows account and I am an administrator. I hope you will be able to help, or know what is wrong with the above results and I will try the third method so long.
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