Windows 8 "Change PC Settings" Not working

Anonymous

I recently discovered that many of the Windows 8 apps I have on my new Asus laptop has gone missing such as the store icon. I was trying to locate the store icon because I know it was there when I first started using Windows 8 but I found out its not there any more about 2 days ago. I then tried to open "Change PC Settings" but It did not work. Everytime I click it, nothing will show up.

So I'm very frustrated because I do not know what to do.

I tried to locate the windows store app and its no where.

I tried to click on Change PC Settings so I can do a system refresh and see if I bring it back to the point where I first got the laptop but still nothing.

Please help as soon as possible. I would really like a resolution on how to get it back to normal and hopefully without effecting all the files I have already on the computer.

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Anonymous

Hi Ashley,

Welcome to the Microsoft Community and thank you for giving us a chance to assist you.

It can be very frustrating to not be able to use the computer properly. I see that the Store app is missing and you are unable to access the change PC settings menu.

Please answer these questions so I get a better understanding of the issue.

Do you get any error code or error message on startup?
Have you activated Windows 8?
Have any changes been made to the computer before this issue occured?

You can try these methods to check if the issue gets resolved.

Method 1: Run the app troubleshooter.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Open that link to run the troubleshooter.

**Method 2:**Reset Store Cache and check

a. Press "Windows key + R".

b. Type "wsreset.exe" on Run the window and press enter.

**Method 3:**Check if the issue exists in clean boot.

Follow the steps here to troubleshoot the issue. Once you are in clean boot check if the

settings menu works and see if there is something that conflicts with it.

http://support.microsoft.com/kb/929135

Note: Once troubleshooting is done please follow "Step 3 :Reset the computer to

start as usual" on the article to boot the computer in normal mode.

**Method 4:**Run a System File Checker scan and check if that helps.

Refer to the following steps to run SFC scan.

a)Move the mouse pointer to bottom left of the screen where you see preview of start menu and Right-click to bring up a list of Windows settings.

b)Click on ‘Command Prompt (Admin) to bring up elevated command prompt. Note: Click ‘Yes’ if it prompts for permission.

c)In the command prompt type in the following command: ‘sfc /scannow’.

If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash. The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them.

Please get back to us if you need further assistance.

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117 additional answers

@CmdrKeene 90,631 Reputation points Volunteer Moderator

2013-04-28T18:48:03+00:00

I did read it. You said you don't have plenty of time, but restore takes as long as a single reboot, so approximately 30 seconds on most computers.

Since the original post said *"I would really like a resolution on how to get it back to normal and hopefully without effecting all the files I have already on the computer",*I opted to do so as quickly and easily as possible. That's why this is a consumer-focused forum: normal folks don't want to go find a file and dig through folders and copy the files from another PC and spend an afternoon trying to restore it. They want to click two buttons and have it fixed. That's why we always start with the simplest solution first.

If we jump directly to the longer steps of "go find another computer and copy this file and bring it back to the broken PC...", we end up getting terrible feedback about how Windows is broken and hard to use and you have to go off on all these steps to fix it. Those steps aren't wrong, but I'm not going to ask Grandpa to do it instead of just having him click Restore and be done.
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Anonymous

2013-04-28T18:15:27+00:00

Yes, seriously. You can go back to a few hours ago, or yesterday, or last week, or last year. It's up to you. It only restores and repairs your registry and system settings and won't affect your personal files or settings.

This is exactly what this restore system was built for: to undo and repair unwanted problems without hurting any of your files or settings.

Read this solution :)
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@CmdrKeene 90,631 Reputation points Volunteer Moderator

2013-04-28T13:34:42+00:00

Yes, seriously. You can go back to a few hours ago, or yesterday, or last week, or last year. It's up to you. It only restores and repairs your registry and system settings and won't affect your personal files or settings.

This is exactly what this restore system was built for: to undo and repair unwanted problems without hurting any of your files or settings.
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Anonymous

2013-04-28T09:45:59+00:00

Here is my solution.
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