I need a windows 7 disc. My eMachine came without one.. Getting this error: "There is an error with your installation. Please reinstall the application"

Anonymous
2013-05-05T23:55:55+00:00

I need a win 7 disc. Either full disc or restart disc. I cannot even start my computer. Continually get "Setup is starting services".  another window opes saying "Install Windows - There is an error with your installation. Please reinstall the application". This keeps coming up continually.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-05-13T22:14:07+00:00

Hello Steve,

Assuming that you were able to burn the Windows 7 ISO file to a DVD, that is your "Boot Media".  What may be happening is that your first boot device - the device your computer boots from - is not your DVD drive.

To get around this, reboot your computer and as you do press and hold the F12 key. That will bring up a menu that will allow you to select the DVD burner (player) as your first boot device. Select that, insert your DVD, and press any key to start the installation process.

Let me know if this helps you out.

Regards,

BearPup

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  1. Anonymous
    2013-05-20T23:46:19+00:00

    Hello Steve,

    I'm not sure which ISO file  / program you are referring to, so here is the most recent list of things I've sent you:

    Win 7 Home Premium 64 Bit: http://msft.digitalrivercontent.net/win/X17-24209.iso

    BootMed 64 Bit: http://download.cnet.com/BootMed-64Bit/3000-2094_4-75450831.html

    Malwarebytes' Chameleon: http://www.malwarebytes.org/products/chameleon/

    If I've missed the one you want, just specify which one it is. And while your computer may be slow, I suspect the virus is particularly virulent. Try to hang in there. Keep me posted.

    Regards,

    BearPup

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  2. Anonymous
    2013-05-20T23:20:34+00:00

    I have a question. Could the DVD Drive on the computer we are working on be bad? The last time I ran the ISO Disk I got from you, I got this: ERROR: No boot disk has been detected or the disk has failed.

    Would you send me the link to the ISO File again.

    The borrowed computer is so slow I am into hour 2 1/2 on scanning disk for Malware.

    Have A Blessed Day.

    Steve

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  3. Anonymous
    2013-05-20T20:39:18+00:00

    Hello Steve,

    I hear your frustration, and I empathize with you. But, a new hard drive, while it may fix the problem in part, isn't going to load a new operating system onto your computer. You would still need to have a Windows DVD for that part of the process. So lets see if we can't fix what you already have.

    To answer your question about the virus spreading, yes it is possible. If you downloaded BootMed onto your computer and then copied the file over to your son's computer, you could have copied the virus over as well. Is that what happened?

    Well something else to try. First on your son's computer and then on yours. Its called Malwarebytes' Chameleon and its designed to run on 'broken' computers. Go here:  http://www.malwarebytes.org/products/chameleon/ . See if you can use that program to break the stranglehold the virus has on your computers. It doesn't require installation, you simply download and run it till "it works", then follow the on-screen instructions.

    Let me know how you fare.

    Regards,

    BearPup

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  4. Anonymous
    2013-05-20T18:47:04+00:00

    Good Morning BearPup,

    I hope that all is well with you. As for me, I am totally confused and a bit dfisgusted with this machine I borrowed from my son. You are not going to believe this, but when I went to burn the BootMed file, the computer could not find it. I searched the computer and the DVD Ram was gone.

    I tried to find drivers on the Internet, but coild not find them. I went into the device manager and it showed the DVD Ram with a yellow ?. I deleted it and restarted the computer. The 'new hardware' found the DVD, but no drivers. Can you believe this??

    The 'device manager' showed an HL-DT-ST DVD Ram GH22np20 hardware, but no drivers. I am about to give up and just buy anothrt Hard Drive. What do you think? I just can't figure what is going on. Do you think that the virus has spread to this borrewed computer?

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