Magic Jack error 3002 How do I fix this problem?

Anonymous
2013-03-08T03:59:08+00:00

I plugged in my new Magic Jack plus into my modem and I started getting this message repeated over and over. ERROR 3002.  Magic Jack said it was a problem with my ISP accepting multiple devices. Can anyone help me with this problem?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2013-03-08T22:34:09+00:00

Hi Robert,

Welcome to Microsoft Community and thanks for posting the question.

As per the description, you get an error code 3002 with Magic Jack.

The issue can be resolved by Rebooting  the Router.

Check the link mentioned below and see if it helps.

**http://www.magicjacksupport.com/a-sulution-for-error-3002-t11548.html**

Hope this information helps.         

Reply to us if you face any other Windows Issue, and we would be glad to assist you.

Have a nice day!

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Anonymous
2015-05-01T18:42:29+00:00

I have a Q1000 (esetially an Actiontec C1000 with Qwest branding) with the same issue. I reported it as a bug to magicjack. I got mine working with a second dhcp server. I limited the dhcp scope on my Q1000 to 192.168.0.10-192.168.0.20 and have a linux server plugged into the Q1000 on my linux box I have a dhcp server that I added the dhcp scope of 192.168.0.200 - 192.168.0.220 as soon as I activated the scope my magicjack was working.

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  1. Anonymous
    2014-12-27T15:43:52+00:00

    Hello Supertech,

    Thank you for your input.

    I hope that your suggestions may help other community members to resolve similar issues.

    I appreciate your efforts and time.

    Thank you

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  2. Anonymous
    2014-12-26T10:20:01+00:00

    This is for standalone (no PC connected) magic jacks.

    I have multiple MJs and the one that does this most often is the original Magic Jack Plus (without the SD card slot).

    What works for me just about every time is 

    disconnect the MJ from power and reconnect

    It'll fix itself or give the 3002 error again.

    Unplug/replug in the router power or RESET it. I recommend power cycling it.

    The error will go "please wait and/or 001

    A few moments later, it will either give a dial tone, or go back to 3002

    wait about 1 minute and check again. You should have a dial tone.

    If this doesn't do it, power cycle the router and magic jack at the same time, and wait up to 1 minute.

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  3. Anonymous
    2014-09-05T16:02:06+00:00

    All I did to help myself that worked was Change the MagicJack name in the advance feature. I got fedup with customer service. never call back for help.

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