Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

353 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-09-14T17:21:37+00:00

    On a Win7 computer? I don't think so...

    Thanks for pointing that out. Had to adjust my own detection logic**;**

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-09-14T19:55:28+00:00

    Just posting here to confirm that having hidden those three updates that were repeatedly offered, they have now disappeared from my hidden list without any extra action on my part.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-09-14T20:43:02+00:00

    4:40 Easter time.  Just to say that I deleted all the updates that Windows allowed me to delete.  Installed the 4 pending updates and all seems back to normal.  For a moment I thought the problem was back but the icon was only there this time to tell me that the updates were installed.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-09-15T01:11:35+00:00

    I didn't do anything, but sometime today while I was not at my computer, the Windows Update icon, telling me I had these three updates needed, just disappeared on all three of my Windows computers (7-64bit, Vista-64 and Vista-32). Now running Windows Update manually shows my computers are up to date.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-09-15T06:10:20+00:00

    Just right click on the update that is showing again and again  and  it will not show again.....it works for me as I have  tried all the other step and didn't helpfull

    Was this answer helpful?

    0 comments