Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-13T16:33:25+00:00

    In the Company I work, one user deal with 2760411 only (win 7 pro 64bit), and me with the three you mention: 2760411, 2760588, and 2760583 (win 7 pro 32bit).

    We all have Office 2007 Pro Plus, english, SP3.

    We use McAfee 8.8 Patch 2, although have not tried installing the updates with it disabled.

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  2. Anonymous
    2013-09-13T16:41:32+00:00

    This really works, but it can happens again in the future when Windows find other updates to install (especially in the Patch Tuesdays).

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  3. Anonymous
    2013-09-13T16:56:13+00:00

    lol thought its only on my computer, have the same issue and installed them more than 4 times and then uninstalled them all and reinstalled again but no help so decided after last install to hide them since no hope for a resolving that problem as I can see so far

    Win 7 pro 64bit office 2007 pro

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  4. Anonymous
    2013-09-13T17:10:15+00:00

    Same here. So far those three updates have installed six separate times.

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  5. Anonymous
    2013-09-13T17:13:22+00:00

    Thanks. It's hidden and don't have to worry about this issue. Thanks again.

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