Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-10T21:00:41+00:00

    Same Problem here:

    Windows 7 x64 Ultimate and MS Office 2010 Professional Plus, but getting circular update reference for

    • KB2760411

    The strange thing is that I don't have any Office 2007 components installed...

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  2. Anonymous
    2013-09-10T21:06:37+00:00

    It's almost certainly a detection problem. Microsoft should reissue the update in a few days with a fix.

    I agree. In the mean time you can hide the update by right clicking the update in the update list and select "Hide update". That will prevent the update(s) from bugging you again. Then, in a couple of days check whether Microsoft has fixed the issue and then, if so, go to Windows Update > Restore hidden updates and unhide them. I have the same issue with the above mentioned three updates and for now I done what I have described as a workaround. As these updates are included in the list with installed updates I am not afraid that Office has not been patched.

    I hid the updates .. Im guessing that since its already in ( MULTIPLE TIMES TOO ) I should be ok ignoring the warning

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  3. Anonymous
    2013-09-10T21:13:28+00:00

    Yep, same issue with same three updates here.   Win7 32 bit

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  4. Anonymous
    2013-09-10T21:40:15+00:00

    I've also experienced the same issue on two different W7 systems. One is 32-bit and the other is 64-bit. In my case the Office 2007 products are:

    1. Compatibility Pack for the 2007 Office system (only installed on the 32-bit PC)
    2. Microsoft Office Communicator 2007 R2 (installed on both)
    3. Microsoft Office Live Meeting 2007 (installed on both)
    4. Microsoft Office Visio Professional 2007 (only installed on the 64-bit PC)

    Definitely sounds like a detection issue like others have said. Hopefully they will address this tomorrow during the regularly scheduled security bulletin webcast.

    EDIT: I tried a 3rd PC with only MOC 2007 R2 and MS Office Live Meeting 2007 installed - no Compatibility Pack or Visio 2007. This 3rd PC did get any of the problem updates. I think we can rule out items 2 & 3 as being part of the problem.

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  5. Anonymous
    2013-09-10T21:58:23+00:00

    Mine was KB2760411 and KB2760588. Tried installing the normal way, with anti-virus turned off AND (using msconfig) with all startup items off... no good with any of those methods. HOWEVER, when I when I selected "hide these updates" and checked for updates, nothing came up. I rebooted and checked for updates again... nothing appeared and I was advised that I am 'up to date'.

    When they first showed up in my list of updates, I was kind of dubious anyway since I have MS 2010 Suite installed. I hope this helps others.

    I have pretty much the exact same setup going. Office Suite is 2010 but there are little bits of 2007 sprinkled throughout the system.

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