Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-13T15:34:43+00:00

    This is just to add another to the list of 'victims'. I use Secunia PSI and had even uninstalled and reinstalled that before I realised that the fault was in the MS software somewhere. Hoping for a fix soon.

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  2. Anonymous
    2013-09-13T15:38:06+00:00

    I am having same problems.

    Those 3 update have according to my list downloaded correctly.

    They downloaded 2 times now and reflect correctly download twice.

    I have turned off and turned computer back on.  I have rebooted.  All with the same results.  I keep getting the notice to download the updates.

    AND is there anyway to hide updates you don't want.  I HATE BING!  And tired of being told to down load Bing desktop and tool bar.

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  3. Anonymous
    2013-09-13T15:39:53+00:00

    Same problem. Keep repeatedly receiving updates for KB2760588, KB2760411, KB2760590 and I don't even have Microsoft Office, other than Excel Viewer--I use MS Works and use Vista 64-bit operating system.  And now it wants to repeatedly update an Optional update for Microsoft Essentials KB2310138, Appears this could be a problem with ALL future updates.

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  4. Anonymous
    2013-09-13T15:45:01+00:00

    I haven't posted on here in years, is there any official MS support here or are we just ranting to ourselves ?

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  5. Anonymous
    2013-09-13T15:45:53+00:00

    I have this same issue except I am on Windows XP with Office 2013 and update KB2810048.

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