Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

353 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-09-13T06:51:02+00:00

    If Microsoft had to always pay for all the world-wide hours lost due to c--k ups like this one, they'd go bust in no time.  "Some Customers..." indeed!  I suspect this affects just about everyone worldwide who uses automatic updates!  Microsoft isn't the only company that gets embarrassed by this sort of thing - it also affects people like me who tell others that having automatic updates enabled is important.  I'm now going to have to revise and caveat what I recommend to others to avoid looking stupid. Thanks, Microsoft!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-09-13T07:33:40+00:00

    And they should pay. An airline company that causes you delays in your travel plans pays so why not MS.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-09-13T08:05:35+00:00

    We have the same problems.

    Is there already a solution?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-09-13T08:11:58+00:00

    Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

    These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

    • KB2760411
    • KB2760588
    • KB2760583

    That are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-09-13T08:45:46+00:00

    And they should pay. An airline company that causes you delays in your travel plans pays so why not MS.

    Well, a more honest apology would be nice - not one that belittles the extent  (grovel grovel Dustin Childs!)  http://news.softpedia.com/news/Microsoft-Offers-Statement-on-KB2760411-KB2760588-and-KB2760583-Updates-382294.shtml

    I suppose I should apologise too: I'm getting distinct feelings of "Schadenfreude" about this one :-)

    Maybe someone aught to mention all this to the BBC?

    Was this answer helpful?

    0 comments