Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-12T20:14:24+00:00

    It's almost certainly a detection problem. Microsoft should reissue the update in a few days with a fix.

    I agree. In the mean time you can hide the update by right clicking the update in the update list and select "Hide update". That will prevent the update(s) from bugging you again. Then, in a couple of days check whether Microsoft has fixed the issue and then, if so, go to Windows Update > Restore hidden updates and unhide them. I have the same issue with the above mentioned three updates and for now I done what I have described as a workaround. As these updates are included in the list with installed updates I am not afraid that Office has not been patched.

    Agree.  This is what I've done though I only have the 411 Office 2007 and 590 Excel Viewer 2007 that have repeatedly successfully updated themselves.  I suspect too that once this problem is fixed MS will release new fixes while the ones now hidden will be rescinded and disappear.

    I checked Control Panel | Programs and Features | View Installed Updates and found the two affecting me listed only once so I left them both alone.

    When you say, "check whether MS has fixed the issue" where would this 'announcement' take place?  To that end I hope maybe you mean they might reply to this thread that it is fixed?  Not knowing what else to track I will track this thread.

    Thank you.

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  2. Anonymous
    2013-09-12T20:19:24+00:00

    I hid them after the third installation!

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  3. Anonymous
    2013-09-12T20:53:39+00:00

    Good. I guess I should have searched if anybody else was having this same problem before I re-installed the same three Office 2007 updates ten thousand times :D

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  4. Anonymous
    2013-09-12T21:36:02+00:00

    I am experiencing the MS update loop problem with Windows XP SP3. I have MS Office 2010 installed, and also Project 2007 and Visio 2007.

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  5. Anonymous
    2013-09-12T21:48:46+00:00

    Same issue here.  Looking forward to hear about the fix.

    .

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