Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-12T18:09:07+00:00

    There's no way to know yet if it makes a difference whether or not you uninstall the broken updates before hiding them.  Until Microsoft puts out an official recommendation, I think I will uninstall mine.  Otherwise, any fix they put out will likely have to do that automatically.  Also, if these updates have a bug like this, who knows what other issues they may have?

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  2. Anonymous
    2013-09-12T18:24:19+00:00

    I only have one of the fixes that keeps reappearing, KB2760411, but I noticed something else.

    I have a Dell system that came with Microsoft Office Starter 2010 pre-installed (Windows 7 64-bit) and it works fine for what I do. I noticed after these "fixes" went on that my Word documents were no longer marked as W documents, now they are marked as Microsoft Office documents and if you double click one to open it you get the opportunity to buy Office.

    Looks like these updates changed the file associations from "Microsoft Office Client Virtualization Handler"  to "Microsoft Office".

    I am not happy about it. I can manually change them back and hope I get them all right. My Microsoft Word Starter 2010 never stopped working, but all the associations were changed. It looks like the same is true for the Excel type files.

    I am not sure if I should go change them all or wait for Microsoft to fix this mess but the changed File Associations are part of this mess.

    Mike

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  3. Anonymous
    2013-09-12T18:41:51+00:00

    Of the ones having this problem, I've only had the problem with KB2760411. I read the article that accompanies it and verified the file date, size, and version number. The size and version number are correct after the install, but the date/time stamp is wrong. The file that is installed is stamped 2 hours older than the article states (yes, I've adjusted for UTC). I don't know what Windows Update uses as criteria to think it has an updated file (hash, version, size, date/time, etc.), but could it be thinking that it has one that's 2 hours newer and that's why it keeps offering it? However, when the file is downloaded and installed, it's the one I currently have which is stamped 2 hours older than the article states.

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  4. Anonymous
    2013-09-12T18:45:26+00:00

    The following worked for me to stop the continuation of upgrading items for Microsoft Office 2007. It "may" work for you.

    1. Temporarily turn off the updates.
    2. If you "Used to have Office 2007" on your computer AND HAVE UPDATED to e.g. Office 2010.

    A). Look for any references to OFFICE 2007 ANYWHERE and DELETE the programmes concerned.

          - You should ONLY have the MORE RECENT programmes on your computer.

     B) Look for the UPDATE KB References that are giving you the problem and DELETE these also.

    1. When you have DELETED THESE items TURN ON UPDATES again.
    2. TO "TEST" this out, do a "CHECK FOR UPDATES" again.

    When I did this the problems stopped since there was NO "OFFICE 2007" items to UPDATE.

    I hope this solves your problem.

    Kind regards

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  5. Anonymous
    2013-09-12T19:10:16+00:00

    I hid them after the third installation!

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