Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-11T18:09:53+00:00

    The webcast has begun. I asked about this issue and they are expecting to post the solution shortly.

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  2. Anonymous
    2013-09-11T18:35:17+00:00

    Same here, I don't even have word 2007.

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  3. Anonymous
    2013-09-11T18:43:21+00:00

    The webcast has begun. I asked about this issue and they are expecting to post the solution shortly.

    Correction - they said the question would be ANSWERED during the Q&A portion of the webcast. It was the first question they addressed, but unfortunately all they were able to say was they know about it and they're looking at it now.

    So, no solution in sight at this point.

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  4. Anonymous
    2013-09-11T19:05:41+00:00

    Anybody got a video of the webcast?

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  5. Anonymous
    2013-09-11T19:08:12+00:00

    Same here, wasted about 1/2 hour of my life looking at this.

    Microsoft, please fix this...

    You can't give me  back the 1/2 hour of my life (or the other 100,000 people or so who wasted 1/2 hour, you get an "A" for leveraging there), so may I suggest a little testing work before the next batch of updates is released?  This is basic testing, not really difficult, but your customers expect and deserve better.

    You can write off the testing cost to "continuous quality improvement", or whatever the process is at Microsoft to improve the customer experience.

    Thanks.

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