Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-11T10:41:09+00:00

    Me too! Win 7 Pro 64bit

    • KB2760411
    • KB2760588
    • KB2760583

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  2. Anonymous
    2013-09-11T11:33:06+00:00

    Same here! Win 7 Pro 64 bit

    • KB2760411
    • KB2760583
    • KB2760588

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  3. Anonymous
    2013-09-11T12:55:51+00:00

    I have the issue with both Win7 Home Premium 64 bit and Win8 Pro 32 bit.

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  4. Anonymous
    2013-09-11T13:11:53+00:00

    At least we've gotten press coverage, so Microsoft is bound to take notice: http://news.softpedia.com/news/KB2760411-KB2760588-and-KB2760583-Windows-7-Updates-Cannot-Be-Installed-381949.shtml

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  5. Anonymous
    2013-09-11T13:45:12+00:00

    well we have got same problem in greece i found something but it was in german . i try to translate for you all in english this is the source:http://winfuture.de/news,77826.html

    translation with google translate :Microsoft has started yesterday evening , to distribute its September patches for Windows and Office , but as in the previous month, not everything runs as smoothly as it should. Because especially with the Office updates that there are some problems .

    The Redmond company has published in its September Patch Days 13 security bulletins , so we wanted to include a total of 47 vulnerabilities. Many of them are associated with the office software suite Office . And exactly the cause many problems.

    As Dr. Martin GEUSS Windows already wrote morning , make the updates to the knowledge base entries, KB2760411 , KB2760588 and KB2760583 problems , this can not be installed on Windows 7 and Vista, or simply disappear after a reboot. But as InfoWorld reports , the number of patches problem is even bigger , even with KB2817630 and KB2810009 , there will be difficulties .

    For KB2817630 , a feature update for Office 2013 , there is an error which has the consequence that others in the Outlook folder view disappears . This issue might occur in connection with KB2810009 on (as part of MS13 - 074) . In the patch uninstall the Outlook folder but can recover .

    According to a TechNet article that is linked to a shared library mso.dll Office 15.0.4535.1002 ( from KB2817630 ) and an outdated version of Outlook . Is recommended to install the hotfix KB2817503 August to bring Outlook to the appropriate version ( 15.0.4535.1004 ) . The Outlook 2013 hotfix KB2817503 can be found here . Obviously this will work for most users , but not all .

    The other three above mentioned KB entries are part of Office 2007 and refuse proper installation , as they are then always appear in Windows Update as not installed.

    The actual operating systems are not affected by the current state , an installation of WinFuture update packs , which we will provide in the course of the day , that is no problem because it does not Office updates.

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