Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-10T18:08:46+00:00

    The updates are successfully installed, but they keep showing up in Windows Update as needing to be installed. I guess we could hide them if need be, but all three show as being successfully installed on my computer.

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  2. Anonymous
    2013-09-10T18:13:29+00:00

    The updates are successfully installed, but they keep showing up in Windows Update as needing to be installed. I guess we could hide them if need be, but all three show as being successfully installed on my computer.

    At least I'm not the only one.  It maybe a Microsoft error and they need to fix it.

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  3. Anonymous
    2013-09-10T18:45:52+00:00

    I can add KB2760590 to your list.

    This happens on Vista and Windows 7. All are Office 2007 related for me.

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  4. Anonymous
    2013-09-10T18:50:35+00:00

    I can add KB2760590 to your list.

    This happens on Vista and Windows 7. All are Office 2007 related for me.

    Well I did not get the update at all on my PC.

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  5. Anonymous
    2013-09-10T18:52:43+00:00

    Same problem. Vista 64-bit. Tried disabling antivirus, but no difference. Updates show as installed in Programs and Features. Would welcome a work around. I'm perfectly willing to edit registry if that's what it would take to effect a repair.

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