Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

353 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-09-11T06:21:08+00:00

    Win7 x64 Enterprise SP1 with KB2760411

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-09-11T06:07:11+00:00

    UPDATES TODAY 3 OVER AND OVER - ME TO WIN 7 PRO 64 ALL THREE INSTALLED CORRECTLY THE FIRST TIME SUCCESSFUL BUT KEEPS ASKING OVER AND OVER INSTALLED A FEW TIMES BEFORE I CATCH ON I HAD ALREADY INSTALLED! 2 TIMES SUCCESSFULLY! RESTARTED MACHINE BUT STILL NOTHING THIS IS MICROSOFT PROBLEM!!@!!!  LOTS OF PEOPLE REPORTING!

     the following updates, released September 10, 2013:

    *KB2760588

    *KB2760411

    *KB2760583

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-09-11T06:00:48+00:00

    me all three over and over there are successful but over and over .

    I have also the same problem with the following updates, released September 10, 2013:

    *KB2810048

    *KB2760411

    *KB2760588.

    Every time I run the build in Windows Update, I can see the three updates that your updater told me that I not have installed. THEY ARE INSTALLED SUCCESSFULLY!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-09-11T06:00:36+00:00

    I'm finding that KB2760411 keeps "successfully" installing over and over again.

    Am running Windows 7 Ultimate x64 SP1 with Office 2010 SP2 and Comodo Internet Security Premium 6.2

    Mike

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-09-11T05:49:44+00:00

    Got the same issue on Win7 x64 SP1. All three updates will come up all the time.

    Was this answer helpful?

    0 comments