Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-11T09:27:32+00:00

    Can anyone confirm that Microsoft knows and now solves this problem?

    There's a monthly webcast to discuss the most recent patch Tuesday releases at 11:00am Pacific Daylight Time. If they don't know already they will know by the end of the webcast! If you want to join the webcast you can register here:

    https://msevents.microsoft.com/CUI/EventDetail.aspx?culture=en-US&EventID=1032557378

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  2. Anonymous
    2013-09-11T09:01:25+00:00

    Another voice to add to the chorus.  Despite the Windows 7 tag to this thread, I'm seeing the same three wanting to install over and over again on Windows XP SP3 with Office 2007 Pro (both 32-bit).

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  3. Anonymous
    2013-09-11T07:48:40+00:00

    Same issue here on Windows 7 machine. I've hidden the updates until such time as MS addresses the issue.

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  4. Anonymous
    2013-09-11T07:35:43+00:00

    same trouble on various machines at my place, running w7 x64 :-(

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  5. Anonymous
    2013-09-11T07:30:18+00:00

    I have the same problem on my Windows 8 Pro system and I do not even have Office 2007 installed on my system: I have Office 2013. Microsoft needs to fix this bug ASAP.

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