Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-11T15:48:16+00:00

    Me too.

    Not MicrosoftUpdate but WSUS 3sp2 (SBS2008). I "dis-approved" them (set them "not-approved") but it doesn't resolves the issue. And "hiding them" is of no use: there is wsus, there are policies, ...

    I'll keep watching this thread: sure somebody at Microsoft will make a hotfix (or a superseding update).

    Edit: Besides, in WSUS there are "automatic approvals": you set it "not-approved" and minutes later you have it again.

    Edit: NOTE:I have "Spanish version", so some terms may be different (not-aproverd, etc.)

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  2. Anonymous
    2013-09-11T15:45:10+00:00

    Seven pages of comments and none are from a Microsoft employee.  Is that why people are calling Microsoft Customer Service an oxymoron?

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  3. Anonymous
    2013-09-11T15:35:38+00:00

    I'll raise my head as well for the same 3 updates on the same version of Windows.

    Hid them for now.

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  4. Anonymous
    2013-09-11T15:05:28+00:00

    I'm having the same issue with two computers running Windows 7. Now that I've hidden them they aren't showing in updates needed anymore. Hopefully,Microsoft will fix this soon.

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  5. Anonymous
    2013-09-11T14:24:27+00:00

    yep same her it goes over and over doing the same thing reinstalling all day but it wont stop finding these 3 again. well.....i am just gonna hide them and try in a month again 

    Same here with over 90 users

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