Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-11T17:17:46+00:00

    I think it's happening with all versions of windows.

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  2. Anonymous
    2013-09-11T17:14:13+00:00

    This issue is also happening on Windows Server 2008 R2 SP1 64 Bit

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  3. Anonymous
    2013-09-11T16:58:51+00:00

    Products causing the problem for me on Windows 7 Enterprise SP1 (32- and 64-bit):

    1. Compatibility Pack for the 2007 Office system
    2. Microsoft Office Visio Professional 2007

    After updating my laptop (a 3rd PC), I've ruled out the following two programs as being affected by this issue:

    • Microsoft Office Communicator 2007 R2
    • Microsoft Office Live Meeting 2007

    I think its to do with the update itself not the PCs.

    Yes, it's definitely a problem with the update - no question. But in my case the software installed on each system makes a difference. I expected the same problem to show up on the 3rd PC but it did not. This is because I didn't have the same software installed as on the other 2 PCs.

    The point I'm trying to make is that I was wrong to think that any application with the words "Office" and "2007" in the title would be affected by the bug (in the update, not the installed application). Cautioning others who may have a same scenario as I do (running Office 2010 but also have parts of Office 2007 loaded as well).

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  4. Anonymous
    2013-09-11T16:54:04+00:00

    Bonjour,

     Microsoft à des problème avec ces mise à jours, patiente ont quelque jours et je pense qu’ils auront réglé le problème ;

    En attendant désactivez les mises à jours automatiques pour ne plus être gêné

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  5. Anonymous
    2013-09-11T16:49:16+00:00

    Products causing the problem for me on Windows 7 Enterprise SP1 (32- and 64-bit):

    1. Compatibility Pack for the 2007 Office system
    2. Microsoft Office Visio Professional 2007

    After updating my laptop (a 3rd PC), I've ruled out the following two programs as being affected by this issue:

    • Microsoft Office Communicator 2007 R2
    • Microsoft Office Live Meeting 2007

    I think its to do with the update itself not the PCs.

    Was this answer helpful?

    0 comments