Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-11T18:43:21+00:00

    The webcast has begun. I asked about this issue and they are expecting to post the solution shortly.

    Correction - they said the question would be ANSWERED during the Q&A portion of the webcast. It was the first question they addressed, but unfortunately all they were able to say was they know about it and they're looking at it now.

    So, no solution in sight at this point.

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  2. Anonymous
    2013-09-11T18:35:17+00:00

    Same here, I don't even have word 2007.

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  3. Anonymous
    2013-09-11T18:09:53+00:00

    The webcast has begun. I asked about this issue and they are expecting to post the solution shortly.

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  4. Anonymous
    2013-09-11T18:06:24+00:00

    They're now suggesting you work around the problem with these updates by updating your video card drivers - as if changing other parts of your system to ensure compatibility with Windows Updates is remotely reasonable as a response to MS releasing broken updates again!

    I actually checked my video drivers, and they were already up-to-date.  Problem remains on Windows 7 64-bit Ultimate, Windows 7 64-bit Home Premium, and Windows Vista 64-bit Ultimate.

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  5. Anonymous
    2013-09-11T17:45:42+00:00

    Same problem with the latest office patches.

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