Why should we have to hide them?...
You can wait and see if Microsoft fixes what's wrong (and keep getting annoyed by AU telling you to install the updates) or you can hide them. Your choice...
Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
These three updates are trying to be reinstalled over and over again. Replicable on both PCs
- KB2760411
- KB2760588
- KB2760583
The updates are trying to be install over and over again. Every time I click "check for updates," there it appears again.
The screenshots below illustrates this:
.png)
.jpg)
List of threads that have the same issue:
- http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/updates-trying-to-install-over-and-over-again/2a624908-f4b1-46d8-87ed-caa09674ff4f (this thread)
- http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/update-kb2760411-keeps-updating/a0ddb808-f136-45bc-a172-d90e32d3f08f
- http://www.computerbase.de/forum/showthread.php?t=1252121 (Translated version: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url)
- http://community.norton.com/t5/Tech-Outpost/Circular-Windows-update-update-trying-to-install-over-and-over/td-p/1019717
- http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb2760411-kb2760588-kb2760583/ef2ff8c5-64aa-4751-b38e-2dd53f7fee72
- https://www.google.co.uk/?gws_rd=cr&ei=Q2wwUoueKKqu0QXrjoHYDg#q=KB2760411&tbm=dsc
- http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb2760411-kb2760588-kb2760583/ef2ff8c5-64aa-4751-b38e-2dd53f7fee72
- http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_update/three-office-2007-updates-keep-coming-back-again/b3973225-f27f-4ed7-9aaa-122a798f13aa
- http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/windows-update-continues-to-re-install-the-same/0b7a8540-0921-4fc1-a472-46e3ab7f3e24
- http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/microsoft-update/cf3cd52d-e213-4847-86bd-890a150d74b6
- http://www.sevenforums.com/windows-updates-activation/304421-kb-2760411-kb-2760588-kb-2760583-office-2007-a.html
- http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-updates-sep-11th-2013-failing-to-install/a4e2b06d-35d7-4040-a691-1617806f6f86/
- http://forums.whirlpool.net.au/archive/2154312
- http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-offers-same-updates-repeatedly/e50854d5-0ab8-4a36-8326-8d85bd26bb2d
Media coverage:
- http://www.pcpro.co.uk/news/enterprise/384139/office-updates-trapped-in-installation-loop
- http://news.softpedia.com/news/KB2760411-KB2760588-and-KB2760583-Windows-7-Updates-Cannot-Be-Installed-381949.shtml
- http://www.infoworld.com/t/microsoft-windows/microsoft-botches-still-more-patches-in-latest-automatic-update-226594
- http://news.softpedia.com/news/Microsoft-Offers-Statement-on-KB2760411-KB2760588-and-KB2760583-Updates-382294.shtml
Update 1: I have tried restarting the PC. Nothing. I have also tried FixIt when trying to troubleshoot Windows Update errors. Still nothing. The FixIt simply "runs" till the end and then says "finish." It did not offer to fix anything.
Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).
Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume). Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url
Update 2: Added media coverage of the issue.
Update 3: Add even more threads found via Google.
Update 4: Microsoft has now offered a statement regarding this bug:
“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing
Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us
Known issues with this security update
- You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.
Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.
Windows for home | Previous Windows versions | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
353 answers
Sort by: Newest
-
Anonymous
2013-09-11T21:22:35+00:00 -
Anonymous
2013-09-11T21:20:50+00:00 Although the updates report being successfully installed I'm not sure this is the case. I tried rolling back my win7 x64 to this morning pre-installation...
Ideally, you would never, EVER use System Restore to "undo" an update, Service Pack, or IE upgrade (which often leaves the system in a "confused" or "torn" state)! Instead, uninstall the update, Service Pack, and/or IE upgrade & reboot. If that doesn't correct the problem, then try System Restore.
-
Anonymous
2013-09-11T21:16:02+00:00 How can we hide these updates via Group Policy or something similar? Obviously the updates are out there for my company's computers, so is there a way to hide these without going to each computer?
-
Anonymous
2013-09-11T20:54:02+00:00 Why should we have to hide them? Why doesn't Microsoft just fix the problem? Is that too logical?
Did help like this get you the Gold Star?
-
Anonymous
2013-09-11T20:46:42+00:00 Although the updates report being successfully installed I'm not sure this is the case. I tried rolling back my win7 x64 to this morning pre-installation. They still showed up in the update history and in the installed programs/updates list. Then I tried uninstalling each of the three updates. Each one acted as if it were uninstalling and disappeared from the program/update list. The multiple installs still showed in the install history. It's like they aren't there at all and they never go away both at the same time.