Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-12T11:05:45+00:00

    Robert,

    These may mainly be peer-to-peer site, they are constantly monitored, and MS has people that are supposed to ensure all questions are addressed within a certain time frame.  You see MS Engineer response all over the place.

    Moreover, when a company like MS make a blunder like the one they just made, it is their responsibility to notify users that (i) they are aware of the problem (ii) working on a solution and should be releasing a fix within ...

    A single post from anyone from MS would have reassured, quieted this and many other posters.  They could have even pinned it at the top of all of the Windows forums quite easily as they have done in the past with other notifications.

    This reminds me yet again of the way they handled the screw up with KB2596856 and illustrates a serious internal quality control problem.

    One can hope that MS releases some patch to the KB.

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  2. Anonymous
    2013-09-12T10:53:36+00:00

    The updates are successfully installed, but they keep showing up in Windows Update as needing to be installed. I guess we could hide them if need be, but all three show as being successfully installed on my computer.

    Yeah, it's a MS Update bug of some sort. After installing and re-installing them successfully a few times, both automatically and manually via Microsoft Updates, I now just hid them.

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  3. Anonymous
    2013-09-12T10:38:19+00:00

    I'm glad to see that I'm not the only one with this issue, though it's with only 2 of the 3 you have listed.  I've installed over and over again, with not just the automatic updates thing telling me to do so, but on the webpage for getting the updates.  That page also tells me that I've "successfully installed" the items multiple times.

    My OS is Windows XP, though it seems by reading, it doesn't matter what the OS is that people are using.

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  4. Anonymous
    2013-09-12T09:35:03+00:00

    Everyone(!) i know has this problem. There is nobody around where those don't offered again and again. Has microsoft this not tested at all?

    After years without problems, this is the 3rd patchday in a row where at least one update causes trouble. There is something went totally wrong in the update-team!

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  5. Anonymous
    2013-09-12T08:33:08+00:00

    Microsoft seems to be aware of the issue,

    in the details of the 3 updates, on the support web site :

    Know issues :

    You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

    Wait and see !

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