Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

353 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-09-12T20:02:30+00:00

    http://news.softpedia.com/news/Microsoft-Updates-KB2760411-KB2760588-and-KB2760583-Patch-Pages-382425.shtml

    http://www.infoworld.com/t/microsoft-windows/microsoft-pulls-botched-kb-2871630-while-many-office-patch-problems-remain-226690

    KB2760411 -Known issues with this security update

    •You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

    http://support.microsoft.com/kb/2760411

    KB2760588 -Known issues with this security update

    •You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

    http://support.microsoft.com/kb/2760588

    KB2760583 - Known issues with this security update

    •You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

    http://support.microsoft.com/kb/2760583

    Select Start, Control Panel, Programs and Features, View Installed Updates and remove the repeating updates if they are listed there. You need then to hide each update to prevent it reinstalling select Start, All Programs, Windows Update, Check for Updates. When the list of available updates appears right click on the update and select Hide.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-09-12T19:39:55+00:00

    My desktop has done this about 4 times, all four updates show in the check updates. My laptop and my wifes desktop appear to have taken the update. This is annoying.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-09-12T19:29:50+00:00

    I am getting the same problem on Windows 7 Home Premium.  It started today and keeps repeating the same updates.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-09-12T19:10:16+00:00

    I hid them after the third installation!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-09-12T18:45:26+00:00

    The following worked for me to stop the continuation of upgrading items for Microsoft Office 2007. It "may" work for you.

    1. Temporarily turn off the updates.
    2. If you "Used to have Office 2007" on your computer AND HAVE UPDATED to e.g. Office 2010.

    A). Look for any references to OFFICE 2007 ANYWHERE and DELETE the programmes concerned.

          - You should ONLY have the MORE RECENT programmes on your computer.

     B) Look for the UPDATE KB References that are giving you the problem and DELETE these also.

    1. When you have DELETED THESE items TURN ON UPDATES again.
    2. TO "TEST" this out, do a "CHECK FOR UPDATES" again.

    When I did this the problems stopped since there was NO "OFFICE 2007" items to UPDATE.

    I hope this solves your problem.

    Kind regards

    Was this answer helpful?

    0 comments