Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-13T09:14:41+00:00

    ... Select "Custom Install" ...

    'Fraid to say, this is merely the workaround, not the solution.  If you essentially "hide" the update you will always be told that you have done so - worse, at some point in the past I found that the hiding of "security" updates (as opposed to "requested" updates) could adversely affect following updates.  You can get into the situation that following security updates start failing because earlier "prerequisite" updates were not installed: leading to rejected attempts to install the prerequisite because you have hidden it!   So it's ok as a workaround in the short term (and it is also what Microsoft are recommending at the moment), but in the long term we still all have to await Microsoft's patch that (hopefully) will sort out the problem.   I just hope that whatever that patch entails, it will automatically take into account that some people will have hidden the earlier updates and some will have not.  I could see that causing some knock-on headaches.  I also hope that Microsoft will recognise that they need a better mechanism (and a will) to let people know what is going on.  I imagine a huge number of less than tech-savvy people will simply turn automatic updates off.  Outcome? Well, we'll get a rise in successful virus attacks.

    Again, see Microsoft's statement: http://news.softpedia.com/news/Microsoft-Offers-Statement-on-KB2760411-KB2760588-and-KB2760583-Updates-382294.shtml

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  2. Anonymous
    2013-09-13T09:11:42+00:00

    We have the same problems.

    Is there already a solution?

    Afraid not.  Only Microsoft can fix this one.

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  3. Anonymous
    2013-09-13T08:46:27+00:00

    OK, here's what worked for me:

    1. Click on the Updates icon in systray to open up the Updater window.

    2  Select "Custom Install" (note: I didn't write this down as I went, so that may not be the exact name, but it's the alternative to "Express Install.")

    1. Uncheck all three updates and click "Next."
    2. You should get a pop-up warning that nothing will be installed. At the bottom of the window is a check box with "Do not notify me of these updates again." Check the box and click "Next."

    The Updater window closed and the Updates icon went away from the systray. I've rebooted the computer since then and the update icon hasn't come back after an hour. The last couple of days it's come back in a few minutes. I think I've found the solution.

    Seems so simple, but I always just accept the "Express Install (Recommended)" and click on "Continue," so it took me a while to try the alternative.

    I don't have Office 7 installed, and I don't have the Excel Viewer 7 installed and the damned updates have been installed at least a dozen times over three days so I don't think I'm leaving myself vulnerable here.

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  4. Anonymous
    2013-09-13T08:45:46+00:00

    And they should pay. An airline company that causes you delays in your travel plans pays so why not MS.

    Well, a more honest apology would be nice - not one that belittles the extent  (grovel grovel Dustin Childs!)  http://news.softpedia.com/news/Microsoft-Offers-Statement-on-KB2760411-KB2760588-and-KB2760583-Updates-382294.shtml

    I suppose I should apologise too: I'm getting distinct feelings of "Schadenfreude" about this one :-)

    Maybe someone aught to mention all this to the BBC?

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  5. Anonymous
    2013-09-13T08:11:58+00:00

    Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

    These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

    • KB2760411
    • KB2760588
    • KB2760583

    That are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

    Was this answer helpful?

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