These three updates are trying to be reinstalled over and over again. Replicable on both PCs KB2760411 KB2760588 KB2760583 The updates are trying to be install over and over again. Every time I click "check for updates," there it appears again. The screenshots below illustrates this: List of threads that have the same issue: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/updates-trying-to-install-over-and-over-again/2a624908-f4b1-46d8-87ed-caa09674ff4f (this thread) http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/update-kb2760411-keeps-updating/a0ddb808-f136-45bc-a172-d90e32d3f08f http://www.computerbase.de/forum/showthread.php?t=1252121 (Translated version: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url ) http://community.norton.com/t5/Tech-Outpost/Circular-Windows-update-update-trying-to-install-over-and-over/td-p/1019717 http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb2760411-kb2760588-kb2760583/ef2ff8c5-64aa-4751-b38e-2dd53f7fee72 https://www.google.co.uk/?gws_rd=cr&ei=Q2wwUoueKKqu0QXrjoHYDg#q=KB2760411&tbm=dsc http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb2760411-kb2760588-kb2760583/ef2ff8c5-64aa-4751-b38e-2dd53f7fee72 http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_update/three-office-2007-updates-keep-coming-back-again/b3973225-f27f-4ed7-9aaa-122a798f13aa http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/windows-update-continues-to-re-install-the-same/0b7a8540-0921-4fc1-a472-46e3ab7f3e24 http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/microsoft-update/cf3cd52d-e213-4847-86bd-890a150d74b6 http://www.sevenforums.com/windows-updates-activation/304421-kb-2760411-kb-2760588-kb-2760583-office-2007-a.html http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-updates-sep-11th-2013-failing-to-install/a4e2b06d-35d7-4040-a691-1617806f6f86/ http://forums.whirlpool.net.au/archive/2154312 http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-offers-same-updates-repeatedly/e50854d5-0ab8-4a36-8326-8d85bd26bb2d Media coverage: http://www.pcpro.co.uk/news/enterprise/384139/office-updates-trapped-in-installation-loop http://news.softpedia.com/news/KB2760411-KB2760588-and-KB2760583-Windows-7-Updates-Cannot-Be-Installed-381949.shtml http://www.infoworld.com/t/microsoft-windows/microsoft-botches-still-more-patches-in-latest-automatic-update-226594 http://news.softpedia.com/news/Microsoft-Offers-Statement-on-KB2760411-KB2760588-and-KB2760583-Updates-382294.shtml Update 1: I have tried restarting the PC. Nothing. I have also tried FixIt when trying to troubleshoot Windows Update errors . Still nothing. The FixIt simply "runs" till the end and then says "finish." It did not offer to fix anything. Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20). Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume). Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url Update 2: Added media coverage of the issue. Update 3: Add even more threads found via Google. Update 4: Microsoft has now offered a statement regarding this bug: “We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us Known issues with this security update You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available. Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Don't like to suggest you're wrong,but I doubt whether MS would even have a mailing list for all affected XP users and you absolutely can hide and restore updates at the Microsoft Update site when using XP. Just put checkmarks in the " Don't show this update again " box. (Note: you must click on the + next to the update to expand the entry and display the Don't show this update again option. To restore put a checkmark in the box next the the hidden update. The Change settings option is the selection to switch from Microsoft Update to use Windows Update only.

Confrimed here on Win XP Pro, just reverted to Microsoft Update , scanned and no High Priority Updates available. Previously KB2810048 for Excel 2003 had been repeat installing. I didn't hide it, merely switched to using Windows Update only. EDIT: Also confirmed on XP Home with KB2760411 and KB2760588.

Yes, I can confirm this too. I unhide the updates and when I checked for updates I get "Windows is up to Date" :D I don't think a hotfix was issued, so I guess the updates were not bugged maybe windows update servers had problems refreshing .

Microsoft has fixed the problem. Also see http://blogs.technet.com/b/office\_sustained\_engineering/archive/2013/09/12/september-2013-public-update-update-targeting-for-microsoft-update-wsus-and-sccm.aspx . When I checked for updates again the thee updates disappeared.

I have been in touch with Microsoft Technical Support and they advise XP users to disable Microsoft Update. They will notify XP users by email when it is safe to reenable Microsoft Update. They told me it is not possible for Win XP users to simply hide updates on the update site.

Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous

These three updates are trying to be reinstalled over and over again. Replicable on both PCs

KB2760411
KB2760588
KB2760583

The updates are trying to be install over and over again. Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/updates-trying-to-install-over-and-over-again/2a624908-f4b1-46d8-87ed-caa09674ff4f (this thread)
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/update-kb2760411-keeps-updating/a0ddb808-f136-45bc-a172-d90e32d3f08f
http://www.computerbase.de/forum/showthread.php?t=1252121 (Translated version: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url)
http://community.norton.com/t5/Tech-Outpost/Circular-Windows-update-update-trying-to-install-over-and-over/td-p/1019717
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb2760411-kb2760588-kb2760583/ef2ff8c5-64aa-4751-b38e-2dd53f7fee72
https://www.google.co.uk/?gws_rd=cr&ei=Q2wwUoueKKqu0QXrjoHYDg#q=KB2760411&tbm=dsc
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-kb2760411-kb2760588-kb2760583/ef2ff8c5-64aa-4751-b38e-2dd53f7fee72
http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-windows_update/three-office-2007-updates-keep-coming-back-again/b3973225-f27f-4ed7-9aaa-122a798f13aa
http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_update/windows-update-continues-to-re-install-the-same/0b7a8540-0921-4fc1-a472-46e3ab7f3e24
http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/microsoft-update/cf3cd52d-e213-4847-86bd-890a150d74b6
http://www.sevenforums.com/windows-updates-activation/304421-kb-2760411-kb-2760588-kb-2760583-office-2007-a.html
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-updates-sep-11th-2013-failing-to-install/a4e2b06d-35d7-4040-a691-1617806f6f86/
http://forums.whirlpool.net.au/archive/2154312
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-update-offers-same-updates-repeatedly/e50854d5-0ab8-4a36-8326-8d85bd26bb2d

Media coverage:

http://www.pcpro.co.uk/news/enterprise/384139/office-updates-trapped-in-installation-loop
http://news.softpedia.com/news/KB2760411-KB2760588-and-KB2760583-Windows-7-Updates-Cannot-Be-Installed-381949.shtml
http://www.infoworld.com/t/microsoft-windows/microsoft-botches-still-more-patches-in-latest-automatic-update-226594
http://news.softpedia.com/news/Microsoft-Offers-Statement-on-KB2760411-KB2760588-and-KB2760583-Updates-382294.shtml

Update 1: I have tried restarting the PC. Nothing. I have also tried FixIt when trying to troubleshoot Windows Update errors. Still nothing. The FixIt simply "runs" till the end and then says "finish." It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume). Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

353 answers

Anonymous

2013-09-13T18:44:10+00:00

Don't like to suggest you're wrong,but I doubt whether MS would even have a mailing list for all affected XP users and you absolutely can hide and restore updates at the Microsoft Update site when using XP.

Just put checkmarks in the "Don't show this update again" box. (Note: you must click on the + next to the update to expand the entry and display the Don't show this update again option.

To restore put a checkmark in the box next the the hidden update.

The Change settings option is the selection to switch from Microsoft Update to use Windows Update only.
Was this answer helpful?

0 comments No comments
Anonymous

2013-09-13T18:16:59+00:00

Confrimed here on Win XP Pro, just reverted to Microsoft Update , scanned and no High Priority Updates available. Previously KB2810048 for Excel 2003 had been repeat installing. I didn't hide it, merely switched to using Windows Update only.

EDIT: Also confirmed on XP Home with KB2760411 and KB2760588.
Was this answer helpful?

0 comments No comments
Anonymous

2013-09-13T18:06:21+00:00

Yes, I can confirm this too. I unhide the updates and when I checked for updates I get "Windows is up to Date" :D I don't think a hotfix was issued, so I guess the updates were not bugged maybe windows update servers had problems refreshing .
Was this answer helpful?

0 comments No comments
Anonymous

2013-09-13T18:00:39+00:00

Microsoft has fixed the problem. Also see http://blogs.technet.com/b/office\_sustained\_engineering/archive/2013/09/12/september-2013-public-update-update-targeting-for-microsoft-update-wsus-and-sccm.aspx. When I checked for updates again the thee updates disappeared.
Was this answer helpful?

0 comments No comments
Anonymous

2013-09-13T17:46:43+00:00

I have been in touch with Microsoft Technical Support and they advise XP users to disable Microsoft Update. They will notify XP users by email when it is safe to reenable Microsoft Update. They told me it is not possible for Win XP users to simply hide updates on the update site.
Was this answer helpful?

0 comments No comments