Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-13T20:23:59+00:00

    Yes I too have this problem.  If I look at update history there are multiple installs of KB2760411 and KB2760588.  They all show as successful installs.  But the yellow  "updates are ready" shield keeps reappearing in the system tray with the same updates again and again.

    Ok I rebooted, then went to the update site.  It showed no important updates.  Now the "updates are ready" yellow shield is gone from the system tray.

    As you guys have say, looks like problem is solved.

    Thanks

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  2. Anonymous
    2013-09-13T20:04:52+00:00

    It is supposedly resolved by Microsoft, but I had tried what another user did which is as follows: click the update icon in the sytem tray and when the updates come up, hit the custom, then uncheck all the updates (4 in my case), then next, when you will be told that nothing will be installed.  At the bottom of that window is a check box stating not to notify you of these updates.  Check that box and click next.

    I did all that and it has worked so far.

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  3. Anonymous
    2013-09-13T20:03:22+00:00

    PLEASE,FOLLOW THESE PROCEDURES:

    1. START

    2)ALL PROGRAMS

    3)WINDOWS UPDATE

    4)CLICK ON THE UPDATES YOU HAVE MENTIONED BEFORE AS IF YOU WERE GOING TO INSTALL THEM AGAIN(HOWEVER,DO NOT INSTALL THEM AGAIN)

    5)RIGHT CLICK ON EACH ONE OF THEM AND SELECT HIDE.

    6)YOU ARE DONE UNTIL MICROSOFT FIND ANOTHER SOLUTION.

    7)HAVE A NICE DAY.

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  4. Anonymous
    2013-09-13T19:56:05+00:00

    Dear the Microsoft Support team

     

    I have also the same problem with the following updates, released September 10, 2013:

    *KB2810048

    *KB2760411

    *KB2760588.

     

    Every time I run the build in Windows Update, I can see the three updates that your updater told me that I not have installed.

     

    If I go to Programs and features, I fine can find the three updates, and I not can see an errors regarding the updates.

     

    I have tried to rename the folder called "SoftwareDistribution" founded on C:\Windows, but still the same issue.

     

    Nice if you please can take a look on the issue and write back in this thread.

     

    Running Windows 7 64-bit Service Pack 1.

     

    Very thanks.

     

    Regards,

    Anders

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  5. Anonymous
    2013-09-13T19:54:21+00:00

    Yes, I agree.  Our computers still have the problem.  Do you suppose I am doing something wrong?  After all I am an end user.  Support people make jokes about the stupid things we do all the time.

    Ctrl-Alt-Del

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