Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-14T00:55:34+00:00

    I have 2 repeat updates kb760588 kb760411 8 installs 2 failed in 2 days and am still getting reminders to install them I am so sick of it. I also had one for bing which I did not accept and believe that is why it keeps repeating. I changed my settings from auto updates to manual and it does the same thing. These 2 are showing as installed 8 installs in 2 days ?? can anyone help???

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  2. Anonymous
    2013-09-14T00:13:25+00:00

    Uninstall updates. And then install updates one at a time.

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  3. Anonymous
    2013-09-14T00:10:00+00:00

    Thank YOU.

    I had to reboot to clear it but the repeated ones are gone. And I can UNsubscribe from this very lengthy thread.

    YEAH

    You're welcome & thanks for your feedback.

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  4. Anonymous
    2013-09-13T23:49:46+00:00

    Thank YOU.

    I had to reboot to clear it but the repeated ones are gone. And I can UNsubscribe from this very lengthy thread.

    YEAH

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  5. Anonymous
    2013-09-13T22:36:43+00:00

    Follow-up...

    September 2013 Office Update: Targeting and Repeated Offering

    http://blogs.technet.com/b/office\_sustained\_engineering/archive/2013/09/12/september-2013-public-update-update-targeting-for-microsoft-update-wsus-and-sccm.aspx (12 Sept-13, 19:53 UTC)

    <QP>

    We have investigated the issue...and we have released new [i.e., revised] updates that will cease the unnecessary re-targeting of the updates..."

    </QP>

    Translation: Unhide any of the September 2013 Office update(s) you've hidden, if any, then install the re-released version(s) currently being offered via Windows Update/Automatic Updates.

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