Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-11T05:49:44+00:00

    Got the same issue on Win7 x64 SP1. All three updates will come up all the time.

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  2. Anonymous
    2013-09-11T05:23:20+00:00

    kb2760411, kb2760588, kb2760583  keep re-updating on microsoft update site.

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  3. Anonymous
    2013-09-11T03:55:01+00:00

    Same problem on two of my computers (Win7) I am not going to update the rest until it is fixed.

    I get the same three updates for 2007 AND

    KB2810048 on Excel 2003 Exact same issue.

    Microsoft please fix this issue.

    I have tried a system restore and installing everything manually one at a time, I don't see anything working except Microsoft fixing it.

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  4. Anonymous
    2013-09-11T01:52:10+00:00

    Same here on 4 computers with: XP pro, Vista Ultimate, 7 Home, and 7 Ultimate; 3 computers with Office 2007 Home/Student, 1 with Office 2007 Pro. Multiple restarts and re-checks, so that a couple machines show the updates as sucessfully installed twice, but they still won't go from the need to be installed list. It is anoying to get the notice from Windows Home Server that the 4 machines need to have updates installed.

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  5. Anonymous
    2013-09-11T01:18:20+00:00

    I am experiencing the same thing with the following updates released on 9/10/2013:

    Security Update for Microsoft Office 2007 suites (KB2760411)

    Download size: 7.7 MB

    Security Update for Microsoft Office 2010 (KB2687423) 64-Bit Edition

    Download size: 3.3 MB

    Update for Microsoft Office 2010 (KB2760758) 64-Bit Edition

    Download size: 17.5 MB

    I do not have any MS Office products installed but I do have Visual Studio 2012 which ships with some Office components. I agree with an above poster that this is almost certainly a feature detection problem. These updates should probably not be showing up for me.

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