Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-10T20:54:00+00:00

    Dear the Microsoft Support team

     

    I have also the same problem with the following updates, released September 10, 2013:

    *KB2810048

    *KB2760411

    *KB2760588.

     

    Every time I run the build in Windows Update, I can see the three updates that your updater told me that I not have installed.

     

    If I go to Programs and features, I fine can find the three updates, and I not can see an errors regarding the updates.

     

    I have tried to rename the folder called "SoftwareDistribution" founded on C:\Windows, but still the same issue.

     

    Nice if you please can take a look on the issue and write back in this thread.

     

    Running Windows 7 64-bit Service Pack 1.

     

    Very thanks.

     

    Regards,

    Anders

    Same here on XP Home with Office Pro 2003 and 2007 Compatibilty Pack.

    Another detection logic issue, will probably linger for a day or so I suspect until it gets fixed. Rather than hide them I just switched to Windows Update only for now.

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  2. Anonymous
    2013-09-10T20:51:26+00:00

    I am having the exact same issue.

    win 7 64 bit

    I do not have the full microsoft office. I just have the free readers for excel, word, and powerpoint installed with the docx compatibility pack.

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  3. Anonymous
    2013-09-10T20:43:29+00:00

    Same here with KB2760411, KB2760588 and KB2760583 circular updates

    Problem is they started cluttering the Windows Update history, since they have repeated entries in the log every time they get installed, does this warn about being installed multiple times?

    Regards,

    K.

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  4. Anonymous
    2013-09-10T20:29:06+00:00

    I have three .. when I check the update history it says successful . but the update available icon still flashes .. at least I know its not just me

    I think its a glitch and ms may in time fix it

    Sad thing is Im not very tech savy and any hotfixes will fry me

    if I left it alone would it matter ? since the update history says its in

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  5. Anonymous
    2013-09-10T20:29:05+00:00

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